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ServiceNow Architect / Process Owner

Lebanon, IN, US • Posted 12 hours ago • Updated 3 hours ago

Full Time

On-site

Technotopia Solutions LLC

Fitment

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Job Details

Skills

Governance
Data Management
Communication Skills
Problem Solving
Stakeholder Management
Attention to Detail
Interpersonal Skills
Business Process Improvement
Systems Integration
Automation
Manufacturing
Regulatory Compliance
Access Controls
GXP
Servicenow
Workflows
Self Motivation
Architecture
Audit Trail
Data Quality
FDA Regulations
Records Management
Active Directory
Audit Planning
Configuration Management Databases
Control Systems
Cyberark
Dashboards
Data Analysis
DeltaV Distributed Control System
Good Manufacturing Practices
Information Technology Infrastructure Libraries (ITIL)
Knowledge Management
Modelling Skills
Performance Monitor
Power BI
Rslogix
System Testing
Workflow Management Systems

Summary

Job Title: ServiceNow Architect / Process Owner
Location: Lebanon, Indiana (Onsite)
Job Type: Contract
Domain: Life Sciences & Pharma

Job Overview

We are seeking an experienced ServiceNow Architect / Process Owner to lead the design, implementation, and governance of the ServiceNow platform within a highly regulatedGxP/GMP environment. This role will be responsible for driving CMDB architecture, workflow automation, system integrations, and ensuring compliance with industry regulations including 21 CFR Part 11.

Key Responsibilities

Own and manage ServiceNow platform design, configuration, and governance for the Automation department
Architect and maintain CMDB structure, CI relationship models, and data quality standards
Design and implement workflows for Incident, Problem, Change, and Knowledge Management
Develop and manage integrations between ServiceNow and systems such as DeltaV, PI Historian, Rockwell FactoryTalk, CyberArk, Active Directory, and Power BI
Implement automated access request workflows and role-based access controls
Build dashboards, analytics, KPI tracking, and SLA reporting within ServiceNow
Ensure compliance with GMP standards, audit readiness, and 21 CFR Part 11 requirements
Collaborate with CSV/Validation teams to ensure proper system validation and documentation
Support CMDB data stewardship activities including data accuracy, reconciliation, and governance
Develop user training materials and support change management initiatives
Define and support CSV/Validation scope for ServiceNow platform

Required Qualifications

Proven experience as a ServiceNow Architect, Process Owner, or Administrator
Strong expertise in ITIL processes (Incident, Problem, Change, Knowledge, CMDB)
Hands-on experience with ServiceNow configuration, workflow design, and integrations
Experience working in regulated environments (GxP/GMP)
Knowledge of 21 CFR Part 11, electronic records, and audit trails
Experience with CMDB design and CI relationship modeling

Preferred Qualifications

Experience with automation/control systems such as DeltaV, PI Historian, Rockwell FactoryTalk
Integration experience with CyberArk, Active Directory, and Power BI
Exposure to manufacturing or pharmaceutical IT environments
Familiarity with CSV (Computer System Validation) processes

Soft Skills

Strong communication and stakeholder management skills
Ability to work cross-functionally with IT, Automation, and Quality teams
Detail-oriented with a focus on compliance and data accuracy
Proactive problem-solving and process improvement mindset

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91170383
Position Id: 2026-253
Posted 12 hours ago

Company Info

About Technotopia Solutions LLC

We are well-versed in providing a variety of services including staffing, analytics, software development, consulting, auditing, and much more. We work to solve just about any technological problem that a business would encounter. We use this expertise to help customers with their projects.

Do you spend a lot of time and money on maintaining your current technological infrastruture? Many companies find that constant maintenance eats into their budget and takes away important time. By outsourcing your problems to us, you can focus on what you do best--running your business.

The world of technology can be fast-paced and scary. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.

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