OverviewThis is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas.
As a Sr. Manager, you will be part of the Digital Service Technology Engineering team and will be responsible for overall delivery of solutions and software for our Online Banking platform, including design, technology insertion, development, testing, deployment and sustainment. You'll work collaboratively with implementation partners and technology stakeholders to drive change in the most effective way possible, leading the project planning and execution through agile methodologies. You'll manage and grow a team of developers and quality engineers, and guide them in the development and delivery of new features for the Client facing banking application platform built on React, Node, Java/Springboot.
ResponsibilitiesOnce Here You Will:
- Mentor and coach team of software engineers and quality assurance engineers on best practices, system design principles, and software engineering industry trends
- Champion application development security best practices across all engineering efforts
- Build authentic relationships with the team and business partners that empower them to lead long-term collaborations across the organization and deliver successful business outcomes
- Anticipate the needs of customers; focus work processes on customer satisfaction
- Motivate, retain, and develop key staff; promote career development of team members
- Lead, influence, and develop peers on project teams so that project goals are achieved
- Handle ambiguity and function effectively in a matrix organization
- Empower teams to innovate and create an agile environment that supports change
- Exhibit "make it happen" and "find a way" attitude
- Handle general leadership and administrative duties associated with managing a team of several direct reports
- Work closely with program managers and other technical managers to define and plan development projects
- Hold team accountable for compliance to all SVB standards, policies and procedures
What You'll Bring:
- People developer with a passion for helping individuals set goals, achieve personal and professional success, and produce exceptional work
- Proven track record in building, sustaining and navigating stakeholder relationships in and outside the organization, with fact-based decision making and effective approaches to conflict resolution
- Proven experience in building a highly performing team and driving technical excellence and ongoing improvement in all aspects of software engineering delivery and quality
- Experience in all aspects of software delivery management - analysis, design, estimating, and implementing technology architectures
- Strong understanding of design principles, technically scalable data modeling, development best practices, secure coding discipline and quality in all code entering the code base
- Ability to execute and prioritize multiple tasks, initiate and conduct meetings with team and peers
- Must have proven experience managing teams of at least 8 to 12 resources
- Must be willing to engage with and build relationships with a global team which will involve some early morning or late evening meetings
- Problem solver who values input from various experiences, seek out information to keep the team on track and voice opinions on the most effective way forward
- Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
- Proficiency with operational support processes and project management methodologies, tools and processes
- Ability to construct presentations and communications in a logical manner, sensitive to diverse audience's needs
QualificationsBachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications:
- Passion for application development security and related certification is a strong plus (i.e. CISSP)
- Strong understanding of authentication and authorization methods and controls.
- Strong understanding of privileged access management.
- Expertise with MFA authentication mechanisms and industry/technology advancements and trends
- Experience with enterprise architecture best practices, specifically in application, infrastructure and web/mobile application security
- Good knowledge of APIs, Microservices Architecture, Service Registry etc. design best practices
- Preferred experience with the following:
- Experience with REST/SOAP APIs (XML, JSON).
- User Interface: React, JavaScript, CSS
- Experience with Node.js, Springboot, Kafka
- Deep involvement in at least one end to end cloud migration projects preferred
- Operationally Focused: Passionate about monitoring, resiliency, uptime, performance and automation as well as security
- Deep understanding and experience working with DevSecOps
- Cloud experience is a must to have with working knowledge of the following
- Well versed in AWS services for monitoring, logging, metrics, high availability, and automation
- AWS Cloud Infrastructure & Managed Services (EC2, DynamoDB, RDS, Lambda)
- Infrastructure as code (Terraform, Gitlab CI/CD) principles,
- Good experience and knowledge of database and database integration tools
- Experience with enterprise integration services/solutions
- Implementation experience with SAAS/PAAS based solutions
- Experience with budget discipline, estimations/sizing, contract negotiations & oversight as well as technical vendor relationship management
- Working knowledge of Jira/Confluence or similar collaboration and work management tools
- Knowledge of agile software development practices and release management
- Prior experience with regulated financial organizations
Critical Leadership Capabilities
- Building People Capability
- Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles
- Gives practical support and guiding principles for growing capabilities, not just technical skills
- Systematically develops employees through stretch assignments with specific competency development goals
- Uses informal and structured approaches to career development to focus on individual improvement over time
- Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities
- Staying current with emerging technology trends.
- Effective Communication: Excellent listener; proven collaborator with superiors, peers and staff
- Enjoy problem solving: Ability to find creative and reliable solutions to complex problems
- Collaborating and Influencing
- Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared
- Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
- Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people
- Driving Results
- Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership
- Automation Driver: Constantly look for automation opportunities
- Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
- Focuses on new business opportunities that enable business development targets to be exceeded
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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