Relationship Support Manager

Job#: 3027763

Job Description:
Relationship Support Manager

Location: Chandler, Arizona (Hybrid)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

We are seeking a Relationship Manager to serve as a key advisor and trusted partner to senior leadership. This role is pivotal in advancing Core Technology Infrastructure (CTI) priorities and is central to enabling process governance, risk management, and continuous improvement across a global technology organization. The position requires a hybrid schedule with a minimum of three days per week onsite.

Key Responsibilities

• Lead strategic engagement, acting as the primary liaison for Enterprise Process Management (EPM) to ensure alignment with enterprise standards.
• Provide subject matter expertise on process lifecycle management, compliance, and risk mitigation to influence decision-making.
• Oversee portfolio health and performance metrics, leveraging data-driven insights to identify improvement opportunities.
• Champion automation and modernization initiatives, introducing tools and workflows that streamline operations.
• Prepare and deliver strategic updates for senior leadership forums and risk committees.
• Effectively manage the Core Technology Infrastructure's Single Process Inventory (SPI) to ensure compliance with applicable policies and standards.
• Partner with cross-functional teams and second-line risk partners to proactively manage operational and compliance risk.
• Support the evolution of process management discipline through governance routines and continuous improvement practices.

Required Qualifications

Education: A bachelor's degree in business administration, Technology, or a related field is required.

Experience: A minimum of 5 years of experience in process governance, operational risk, or relationship management roles, with demonstrated success in driving process improvements.

Technical Skills: Proficiency in Microsoft Word is required.

Preferred Qualifications

• An MBA or certifications such as PMP or Six Sigma are preferred.
• Proven experience in relationship management, governance, or operational risk within a large, complex organization.
• Strong ability to communicate and influence at an executive level.
• Expertise in process design, control frameworks, and compliance standards.
• Proficiency in data analysis and reporting tools (e.g., Excel, PowerPoint, Tableau) and experience with workflow tools (e.g., Jira).

Compensation & Benefits

The anticipated pay range for this position is $70.00 to $88.03 per hour. A comprehensive benefits package is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.