Desktop Lead/ Senior Desktop Engineer - 67390

Boston, MA, US • Posted 18 hours ago • Updated 5 hours ago

Full Time

On-site

$80K

PRIMUS Global Services Inc.

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

ServiceNow

Summary

We have an immediate opportunity for a Desktop Lead/ Senior Desktop Engineer will lead and manage deskside support operations at the client location, serving as the primary escalation point for critical and complex technical issues. This role is responsible for overseeing ticket queues, ensuring SLA adherence, managing backlog prioritization, and driving timely resolution of incidents and service requests. The individual will spearhead troubleshooting efforts across hardware, Windows/Mac OS environments, and peripheral devices while coordinating with cross-functional teams and vendors to ensure seamless IT support delivery. Additionally, the role includes full asset lifecycle management from deployment through retirement and disposal, ensuring audit and compliance standards are met.

The ideal candidate brings strong ITIL-based incident management expertise, hands-on technical proficiency, and the ability to operate effectively in a fast-paced onsite environment. They will engage with business stakeholders, provide updates on critical issues, generate reports on ticket volumes and SLA performance, and present actionable insights to leadership. This position requires excellent communication skills, analytical thinking, familiarity with tools such as ServiceNow or Helix, and a continuous improvement mindset to enhance operational efficiency and service quality.

For immediate consideration, please contact:

Nathan

PRIMUS Global Services Inc.
Desk: 206

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117354
Position Id: 2026-66084
Posted 18 hours ago

Company Info

About PRIMUS Global Services Inc.

At PRIMUS we bring together the right people, knowledge, methodology, and technologies you require for the project at hand.

Whether you require staff augmentation, strategy consulting, technology integration (offsite or onsite, time and materials or fixed bid projects) or offshore development solutions -PRIMUS can get the job done.

We provide the right solution for your company, be it recruiting the exact person or team to work directly for you, or outsourcing the entire project to PRIMUS. We develop customized solutions that exceed our client s expectations and we do it on time and on budget.

PRIMUS provides cost-effective solutions. Because we have consultants in almost every industry - telecommunications, financial, healthcare, security, transportation, consulting, logistics, high-tech, oil and gas, government and hospitality - we can assure you that we will assign a team to your project that understands your industry and your needs and can help you stay competitive in the digital economy.

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