Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. Based in Encinitas, California, this role requires a proactive individual to provide technical assistance across deskside and remote environments. You will play a key role in troubleshooting and resolving issues related to hardware, software, and network systems while maintaining a high level of service.

Responsibilities:
Deliver prompt and efficient deskside and remote support for technical issues escalated from the IT Service Desk.
Manage assigned tasks using a ticketing system, ensuring all activities and updates are logged thoroughly and on time.
Respond to and resolve incidents and service requests while effectively prioritizing tasks in a dynamic work environment.
Diagnose and troubleshoot problems related to operating systems, hardware, software, and network connectivity.
Provide clear guidance to end-users regarding technology use, departmental policies, and service agreements.
Monitor and adhere to service level metrics, ensuring compliance with organizational standards.
Assist with equipment setup and removal during employee onboarding and offboarding processes.
Support projects across multiple locations and escalate complex cases as necessary.
Collaborate on desktop imaging and system configuration to maintain hardware and software functionality.
Utilize tools such as Active Directory and Microsoft Intune to ensure seamless user and device management.

Requirements

Proficiency in PC desktop and workstation support.
Hands-on experience with Active Directory for user and resource management.
Strong knowledge of desktop hardware troubleshooting and maintenance.
Expertise in desktop imaging and configuration processes.
Familiarity with Microsoft Windows operating systems, including Windows 10 and Windows 11.
Skilled in using Microsoft Teams and Office 365 applications.
Experience with Intune for device management and security.
Ability to work effectively in a fast-paced, multitasking environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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