Software Engineer

Job Description

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, collaboration, and measurable outcomes are at the core of everything we do.
We are seeking a Salesforce Engineer to support the development and enhancement of our contact center and wealth management platforms. This role is ideal for a motivated engineer who enjoys building scalable solutions, collaborating across teams, and leveraging emerging technologies to improve advisor and client experiences.

What You'll Do
Design, develop, test, and implement AI Salesforce solutions across Service Cloud and Experience Cloud
Develop applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
Support solutions that enable omnichannel contact center capabilities, including:
o Voice and call center integrations
o Live chat and digital engagement
o Email-to-case and case management workflows
o AI-enabled service capabilities
Participate in the software development lifecycle from requirements gathering through deployment and support
Troubleshoot production issues and support platform stability and performance
Collaborate with Product Owners, Architects, Business Analysts, and other technology teams to deliver business solutions
Contribute to code reviews and follow established development standards and best practices
Assist with deployment activities and release support as needed
Explore opportunities to enhance advisor and client experiences through automation and process improvements
Work with third-party vendors and internal partners to support delivery of high-quality solutions

What We're Looking For
3-5 years of software development experience, including Salesforce development
Experience with Apex, Lightning Web Components (LWC), Salesforce platform capabilities, and integrations
Familiarity with Service Cloud, Experience Cloud, and case management processes
Experience working in Agile development environments
Understanding of REST APIs, integrations, and modern application development practices
Exposure to cloud technologies, preferably AWS
Strong analytical, problem-solving, and communication skills
Ability to manage multiple priorities and work effectively in a collaborative team environment
Interest in learning emerging technologies, including AI and automation capabilities
Salesforce certifications are a plus

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