UX Lead

UX Lead AI & Digital Experiences

Role Summary

We are seeking an experienced UX Lead to drive the strategy, design, and delivery of exceptional digital and AI-enabled user experiences. This role will lead UX initiatives across products and platforms, champion user-centered design, mentor design teams, and collaborate with Product, Engineering, Data Science, and business stakeholders to create intuitive, accessible, and impactful solutions.

The ideal candidate combines strong UX leadership, hands-on design expertise, customer empathy, and a solid understanding of emerging AI technologies and Human-AI Interaction principles.

Key Responsibilities

UX Strategy & Leadership

• Define and drive UX vision, strategy, standards, and best practices.
• Advocate for user-centered design across the organization.
• Contribute to product roadmaps and digital transformation initiatives.
• Lead UX governance, design reviews, and DesignOps activities.

User Research & Experience Design

• Conduct and oversee user research, usability testing, and customer journey analysis.
• Translate insights into personas, user flows, wireframes, prototypes, and design solutions.
• Design intuitive, accessible, and scalable experiences across web, mobile, and enterprise platforms.
• Ensure consistency through design systems and reusable design patterns.

AI Experience Design

• Design AI-powered experiences including copilots, conversational interfaces, intelligent assistants, and recommendation systems.
• Person must know AI tools which are used in UX designing process.

Team & Stakeholder Leadership

• Mentor and develop UX designers and researchers.
• Collaborate closely with Product Managers, Engineers, Data Scientists, and business leaders.
• Present UX strategies, research findings, and design recommendations to senior stakeholders.
• Drive alignment between customer needs, business goals, and technology solutions.

Experience Measurement & Optimization

• Define UX success metrics and KPIs.
• Utilize analytics and user feedback to continuously improve experiences.
• Ensure compliance with accessibility standards (WCAG) and inclusive design principles.

Required Qualifications

• Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science, or a related field.
• 8+ years of experience in UX, Product Design, Service Design, or related disciplines.
• 3+ years of experience leading UX teams or large-scale design initiatives.
• Strong portfolio demonstrating end-to-end UX delivery and measurable business impact.
• Expertise in Design Thinking, Human-Centered Design, Service Design, and UX Research methodologies.
• Excellent communication, facilitation, stakeholder management, and leadership skills.

AI Experience

• Experience designing AI-powered or data-driven digital products.
• Understanding of Generative AI, Conversational AI, Large Language Models (LLMs), and Human-AI Interaction principles.
• Experience designing chatbots, virtual assistants, copilots, recommendation engines, or intelligent workflows.
• Knowledge of Responsible AI, explainability, transparency, and AI governance concepts.

UX Tools & Technology Expertise Must know any one tool mentioned in the list below.

Design & Prototyping

• Figma, FigJam
• Axure RP
• Adobe XD

Analytics & Insights

• Google Analytics (GA4)
• FullStory
• Microsoft Clarity

Collaboration & Delivery

• Jira
• Confluence
• Azure DevOps
• Miro / Mural
• Notion
• Microsoft Teams / Slack

AI & Emerging Technologies

• ChatGPT
• Microsoft Copilot
• Claude
• Gemini
• Perplexity
• Figma AI / FigJam AI

AI Platforms (Preferred)

• OpenAI
• Azure OpenAI

Key Competencies

UX Leadership

• User-Centered Design
• Design Thinking
• Service Design
• Interaction Design
• UX Research
• Design Systems
• Accessibility & Inclusive Design

Strategic & Business

• Customer Experience Strategy

AI & Innovation

• Human-AI Interaction Design
• Conversational UX
• Prompt Design & Evaluation
• AI Explainability & Transparency
• Responsible AI
• AI Product Thinking

Success Measures

• Improved customer satisfaction, usability, and accessibility scores.
• Increased product adoption, engagement, and retention.
• Successful implementation of UX standards and design systems.
• Adoption and effectiveness of AI-powered features.
• Positive stakeholder and customer feedback.
• Growth of UX maturity and design capabilities across the organization.