Documentation Specialist/Technical Writer

Required Qualifications:

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (3) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:

A minimum of three (3) or more years of business or technical writing experience and a working knowledge of multiple software and graphics packages.

A minimum of five (5) or more years of experience working as an IT Business Analyst or similar role using both Agile and Waterfall methodologies.

Demonstrated experience with business and technical requirements analysis, business process modeling or mapping, and methodology development.

Ability to document user stories and write business IT system requirements.

Experience coordinating business users, technical staff, and architects to analyze and define future operation needs based on use case and analysis of alternatives.

In-depth knowledge of business process design and re-engineering.

Ability to coordinate project teams and effectively meet overall objectives.

Experience communicating and working within cross-departmental teams, demonstrating strong collaborative skills.

Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel.

Experience preparing status reports and providing management briefings.

Ability to provide excellent leadership and negotiation skills.

Strong organizational, project management, writing, and editing skills; and

Experience with meeting facilitation and documentation.

Preferred Qualifications:

Proficiency in business intelligence tools (e.g., Power BI, Tableau), data analysis software (e.g., Structured Query Language, Python, R, Statistical Analysis System), project management software (e.g., MS Projects, JIRA Software, Trello), and databases and Enterprise Resource Planning (ERP) systems.

Certifications such as the Certified Business Analysis Professional (CBAP) or the Project

Management Institute (PMI) Professional in Business Analysis (PMI-PBA);

Familiarity with software development lifecycle (SDLC) methodologies, such as Agile, Scrum, or Waterfall.

Experience working on state or federal government projects.

Experience working with technical programming teams.

Demonstrates a proactive and positive attitude, taking the initiative to solve complex problems.

Strong communication skills to effectively communicate with diverse stakeholders.

Knowledge of IT standards and security in a criminal justice environment.

Positive team player with a high-energy level and diligent work ethic; and

Ability to meet or exceed deadlines, thrive in a fast-paced environment, and organize and prioritize activities.