Digital Strategy and Integration Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ;br>
Job Function:
Project/Program Management Group

Job Sub Function:
Technology Program/Portfolio Management

Job Category:
Professional

All Job Posting Locations:
Jacksonville, Florida, United States of America

Job Description:

Johnson & Johnson is recruiting for a Digital Strategy and Intergration Lead, to join our Vision Care team in Jacksonville, FL.

About Vision

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at ;br>
Purpose:

The Digital Strategy and Integration Lead is a pivotal role responsible for steering the organization's benchmark digital strategy with a strong emphasis on developing an actionable roadmap, enhancing order to cash (O2C) systems integration, and advancing digital collaboration with key customers. This position will be instrumental in shaping future digital capabilities to deliver seamless omni-channel customer services and innovative product ordering experiences. The role reports to the Senior Director, Vision Deliver Americas and works closely with IT, Sales, Operations, and Customer Experience teams.

Key Responsibilities:

Develop and Implement Digital Strategy:

• Design a comprehensive digital strategy that aligns with business objectives and industry trends & standard methodologies.
• Create and maintain a detailed digital transformation roadmap, prioritizing initiatives for maximum value delivery.
• Develop and Complete Digital Strategy: Design and implement a comprehensive digital strategy that aligns with business objectives and industry trends, focusing on an actionable roadmap for future digital capabilities and omni-channel customer engagement.

• Order to Cash (O2C) Systems Integration: Lead the analysis, optimization, and integration of O2C processes across platforms to enhance efficiency and accuracy. Drive system enhancements to automate billing, invoicing, and payment reconciliation, while researching and adopting emerging digital trends such as AI-driven credit management and real-time analytics.
• Digital Integration with Key Customers: Develop and implement strategies for seamless digital integration with strategic customers, enabling real-time data exchange and automated transactions. Collaborate with customer technology teams to ensure connectivity, joint innovation, and support omni-channel solutions like unified communications, automated chatbots, and mobile ordering platforms.
• Innovate Digital Product Ordering: Champion advancements in digital product ordering by integrating with e-commerce platforms and B2B marketplaces to deliver unified, customer-centric experiences.

Order to Cash (O2C) Systems Integration:

• Lead efforts to analyze, optimize, and integrate O2C processes across platforms for greater efficiency and accuracy.
• Identify and implement system enhancements to automate and streamline billing, invoicing, and payment reconciliation.
• Digital Integration with Key Customers:
• Develop and implement strategies for digital integration with strategic customers, enabling real-time data exchange and automated transactions.
• Collaborate with customer technology teams to ensure seamless connectivity and joint innovation opportunities.

Future Digital Capabilities:

• Research and evaluate emerging digital trends in O2C processes, such as AI-driven credit management, self-service portals, and real-time analytics.
• Champion the adoption of omni-channel customer service solutions, including unified communications, automated chatbots, and mobile ordering platforms.
• Drive innovation in digital product ordering, focusing on integration with e-commerce platforms and B2B marketplaces.
• Engage cross-functional teams and external partners to secure consensus and ensure successful delivery of digital initiatives.
• Adoption of artificial intelligence and machine learning for predictive analytics and automated decision-making in O2C processes.
• Expansion of self-service digital portals empowering customers to lead orders, payments, and service requests independently.
• Integration of omni-channel service platforms providing consistent experiences across web, mobile, chat, and voice channels.
• Real-time order tracking and dynamic notifications to enhance transparency and customer satisfaction.
• Secure, API-driven connectivity for seamless B2B integration and collaborative innovation with customers.
• Lead organisational change efforts to promote adoption of new tools and processes across the organization.

Required Skills and Qualifications

• Bachelor's or Master's degree in Information Systems, Business Administration, or a related field.
• Validated experience in digital strategy development, systems integration, or business process transformation.
• Strong understanding of order to cash processes, ERP/CRM solutions, and customer-facing digital platforms.
• Excellent project management, analytical, and customer engagement skills.
• Ability to translate business needs into technology solutions and drive cross-functional collaboration.
• Outstanding communication, presentation, and leadership abilities.

Preferred Experience

• 9+ years in a digital transformation, IT strategy, or process improvement role within a customer-centric or technology-driven organization.
• Experience leading O2C integration projects and implementing omni-channel customer service solutions.
• Familiarity with industry standards and protocols in digital integration, automation, and data security.
• Track record of successful collaborator management and delivery of measurable business outcomes. of the team and enterprise

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills: