Dynamics CRM Architect

As an MS Dynamics 365 CRM Technical Lead, you will be the technical expert on a project implementation team and develop technical specifications for implementation, configuration, customizations, and enhancements of MS Dynamics 365 CRM. You will assist with CRM solution planning, analysis, designing, building, and testing. You will be considered the product expert who is also responsible for providing support in CRM issue escalation and resolution.

Additionally, you will have technical oversight for the development and delivery of large-scale project deliverables. Your deep development and technical skills in D365 will allow you to work in every aspect of Dynamics 365 CRM, such as, but not limited to, creation/modification of D365 Objects, importing data, configuration of user roles, reports, and dashboards.

Under general supervision, you will contribute to the development, maintenance, and enhancement of client systems and assist in the development of new features as well as be able to troubleshoot and correct defects.

These client-facing roles require extensive programming and development experience with Microsoft D365 and excellent interpersonal/communication skills. You must be client-focused and team-oriented.

Required Skills:

·       Min relevant experience 10 to 12 yrs

·       Strong oral & written communication skills.

·       Should have extensive knowledge on CRM Sales, Marketing, and modules

·       Dynamics 365 Techno functional with hands-on complex Customizations and Configurations.

·       Experience in designing the architecture of the solution.

·       Lead technical positions for an application dealing with overall design, integration, technical requirements (e.g., performance and scalability), and alignment with enterprise strategies.

·       Must have good knowledge of Dynamics 365 and coding best practices.

·       Must be able to work directly with the client and lead design discussions with business, solution design, and translate it to the technical team.

·       Should be able to address any Technical Questions / clarifications.

·       Single point of contact (Technical SME) and a Management single point of contact for all reviews, reporting, sign-offs, and approvals.

Responsibilities:

·       Apply systems thinking to identify underlying problems and/or opportunities.

·       Validate outcomes with clients, share alternative perspectives, and act on client feedback.

·       Direct the team through complexity, demonstrating composure through ambiguous, challenging, and uncertain situations.

·       Design, develop, and implement customizations and enhancements to the Microsoft Dynamics platform.

·       Develop and maintain integrations between Microsoft Dynamics and other business systems.

·       Execute standardized processes, content, and best practices in utilizing 365 CRM functionality.

·       Work with end users to identify, create, and deliver reports according to requirements.

·       Identify inefficiencies and gaps in the current CRM landscape and leverage solutions to ensure optimal standards and processes.

·       Identify data discrepancies and data quality issues and work to ensure data consistency and integrity.