Desktop Support Engineer

Gallatin, TN, US • Posted 17 hours ago • Updated 5 hours ago
Full Time
On-site
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Fitment

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Job Details

Skills

  • Productivity
  • Technical Support
  • Customer Satisfaction
  • Remote Support
  • Computer Hardware
  • Customer Service
  • Conflict Resolution
  • Problem Solving
  • Multitasking
  • Remote Desktop
  • Service Management
  • Scripting
  • Microsoft SCCM
  • Collaboration
  • Artificial Intelligence

Summary

We are seeking a talented Desktop Support Engineer to join our dynamic team. In this role, you will provide exceptional technology support to enhance employee productivity and ensure smooth operations across various locations.
Responsibilities
  • Deliver outstanding technical support to employees, addressing hardware and software issues efficiently.
  • Diagnose and resolve technology-related problems, utilizing multiple service channels and documented processes.
  • Collaborate with team members to create a welcoming environment that prioritizes customer satisfaction.
  • Maintain a high level of service quality while supporting both onsite and remote employees.
  • Stay informed about relevant technologies to effectively assist users and enhance their experience.
Skills
  • Proven experience in desktop support and troubleshooting hardware and software issues.
  • Strong interpersonal and customer service skills, with the ability to build relationships at all organizational levels.
  • Ability to learn and apply technical knowledge in a fast-paced environment.
  • Excellent problem-solving skills and the capability to multitask effectively.
Preferred Skills
  • Familiarity with remote desktop assistance tools and service management software.
  • Experience with automation and scripting to streamline support processes.
  • Knowledge of tools such as SCCM, JamF, and collaboration platforms like Zoom and MS Teams.

At Horizontal, we value diversity, equity, and inclusion as fundamental principles. We encourage individuals from all backgrounds to apply and contribute to our inclusive workplace culture.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 74551
  • Posted 17 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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