Emergency Communications Engineer
UNIVERSAL Technologies
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Job Details
Skills
- SIP
- PBX
- Cisco CUM
Summary
UNIVERSAL Technologies is seeking a Telecommunications Engineer – Emergency Communications to work onsite in Brooklyn, NY with experience supporting telecommunications services, emergency infrastructure, and networked communication systems. The selected candidate will oversee vendors, troubleshoot complex routing issues, support critical systems such as 911 call delivery, and assist with system validation and asset management.
WHO WE ARE:
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum, including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
We take pride in building long-term partnerships with our clients and consultants through transparent communication, exciting projects, and supportive career development.
WHAT WE OFFER:
Our W2 employees can expect the following benefits:
- Competitive pay
- Health/Dental Insurance
- Group Life Insurance
- 401K
- HSA/FSA
- Pre-Tax Transportation Program
- Generous Paid Time Off/Holiday Policy
MANDATORY SKILLS/EXPERIENCE:
Candidates who do not meet the following requirements will not be considered.
- Bachelor's degree in Computer Science or related field
· 8+ years of experience working in a data center or in the field supporting related work
- 4+ years of experience in network support and LAN/WAN troubleshooting
- 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless, VoIP)
- 4+ years of experience using documentation tools (e.g., MS Excel, Visio, Word)
- Working knowledge of networking hardware and topologies
- Familiarity with telecommunications cabling standards, including ability to pull and terminate cabling
- Working knowledge of computing systems and hardware
- Experience terminating and activating LEC circuits
- Ability to perform physical tasks related to installation and maintenance
- Ability to follow detailed technical documentation
- Willingness to travel within the NYC region to meet customer SLAs
- Availability for on-call work, after-hours support, and weekends as required
- Strong oral, written, and presentation communication skills
- Experience with emergency communications systems, infrastructure, and applications
- Knowledge of E911 call routing, selective routing, trunking, and location-based routing
- Familiarity with DMS, ACD systems, ANI/ALI functionality, and 911 Call Handling Systems
- Understanding of land-mobile radio systems, including P25 conventional and trunked networks
- Knowledge of NG9-1-1 ESInet call routing
- Understanding of SMS, RTT, TCC routing, and SMS aggregation
- Experience with GIS and other location-based identification systems
SCOPE OF SERVICES:
- Provide oversight for vendors supporting emergency communications and telecom infrastructure
- Coordinate with 911 Originating Service Providers, emergency centers, and regional jurisdictions
- Deploy, rack, cable, configure, and test Emergency Communications network infrastructure
- Provide technical support for E911, NG911, and TT911 systems including inbound/outbound SMS, MMS, and RTT
- Provide oversight for ESInet and Public Safety Unified Communications systems
- Support critical communication points such as alarm relays, automated 911 triggers, and telematics
- Investigate and triage service and infrastructure incidents, identifying root cause and applying fixes
- Provide technical support for test environments and validation within the 911 lab
- Perform Emergency Communications technology asset management and support
UNIVERSAL Technologies is an Equal Opportunity Employer.
- Dice Id: 10205691a
- Position Id: 9141802
- Posted 2 days ago
Company Info
“Our Mission is to become an extension of our client’s IT organization”
— JOAO RAQUEL, CEO
UNIVERSAL Technologies, LLC, focuses on supporting client engagements by seamlessly integrating our staff with the client’s existing Information Technology environment. Headquartered in New York City with additional offices in Albany, New York, we provide decades of experience to deliver measurable results within State and local government agencies and other large organizations.
What We Do
UNIVERSAL Technologies provides projects, personnel and solutions with a focus on ensuring that our clients’ infrastructure and computing environments are well designed, well managed, stable, and secure. We offer a wide range of services and products, from individual engagements to enterprise-wide solutions.
UNIVERSAL’s consulting practice and resources cross the technology boundaries of product specializations and its application requirements. Practice areas include but are not limited to:
· IT SUPPORT FOR HETEROGENEOUS ENTERPRISE
· SOFTWARE DEVELOPMENT
· PROJECT MANAGEMENT
· PROGRAM MANAGEMENT
· BUSINESS ANALYSIS
· SYSTEM ADMINISTRATION
· SYSTEMS ARCHITECTURE
Our Systems Integration management experience and core competencies span the life cycle of enterprise implementation from requirements analysis through design, deployment, and operation in a wide range of disciplines:
•DATA CENTER ARCHITECTURE
•VIRTUAL CLOUD ARCHITECTURE AND DEPLOYMENT
•VIRTUALIZATION ARCHITECTURE, DESIGN AND DEPLOYMENT
•ENTERPRISE SYSTEMS AND NETWORK INTEGRATION
•ENTERPRISE DISASTER RECOVERY PLANNING, DESIGN AND DEPLOYMENT
•STORAGE MANAGEMENT
•ENTERPRISE SECURITY ARCHITECTURE, DESIGN AND DEPLOYMENT
•ENTERPRISE OPERATIONS MANAGEMENT
Our Clients
UNIVERSAL Technologies has a history of providing IT services to some of the leading New York State and New York City government agencies.
