IT Technician

Hi,

Hope you are doing well!

Currently, we have an opening for an IT Technician for our direct client. Location -Remote (Orlando, FL). The position details are given below. If you are interested, please email me or call me.

Job Details:

Title: IT Technician

Duration: 6+ Months

Location: This is a full-time remote position Monday through Friday EST, not to exceed 40 hours per week. Candidate must reside within 49 miles of the Orlando headquarters.

Position General Summary:

The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Essential Position Functions:

• Provide setup and configuration of applications
• Provide 2nd-tier support for business applications within the enterprise
• Develop recommendations for enhancing approaches for software support service
• Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
• Analyse the performance of programs and take action to correct deficiencies
• Provide a minimum of weekly status report updates for current projects
• Provide consultation for the evaluation of packaged applications
• Provide the implementation, configuration, and deployment of new packaged software application
• Meet professional obligations through efficient work habits such as meeting deadlines, honouring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established
• (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Minimum Requirements

• Minimum of two years of experience in software and application delivery and support.
• Associate's or Bachelor s Degree, or technical institute degree/certificate. Or equivalent work experience.
• Proficiency in Windows 10/11 and Microsoft 365.
• Experience with Active Directory, Group Policy, SCCM.
• Familiarity with ServiceNow or similar ITSM platforms.
• Basic PowerShell scripting for automation and troubleshooting.
• Support for VPNs, remote desktop tools, and MDM solutions (e.g.,
• Intune).
• Understanding of network basics (TCP/IP, DNS, DHCP).
• Comfortable with collaboration tools like Teams and Zoom.
• Strong troubleshooting and customer service skills.
• Effective communicator with proven reliability and efficiency.