ServiceNow SPM Developer

Job title :ServiceNow SPM Developer

Location  :Remote

Contract

L3 – 7 to 12 Years of relevant experience

Job Summary:

We are seeking a highly skilled ServiceNow Strategic Portfolio Management (SPM) Technical Consultant or Developer. You will work closely with Functional Consultant, Architects, and Customer stakeholders to implement robust ServiceNow solutions related to non-ITSM modules that streamline operations and enhance customer satisfaction.

Key Responsibilities:

•Design, develop and customize ServiceNow Strategic Portfolio Management (SPM).

•Configure SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.

•Developing, designing and rolling out new application modules, workflows and catalog requests

•Adapt existing or new methodologies and procedures to create possible solutions to complex problems.

•Develop integrations with third-party systems using REST, SOAP, and MID Server.

•Data migration experience in migrating active/inactive records.

•Participate in code reviews and ensure adherence to standards.

•Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.

•Build, customize, and manage specialized AI agents that can autonomously perform tasks like case triage, information gathering, and automated customer communication.

•Troubleshoot and resolve technical issues and provide ongoing support.

•Ensure compliance with ServiceNow best practices and platform governance.

•Use considerable judgment to determine solution and seek guidance on complex problems

•Determine methods and procedures on new assignments and collaborate with other team members

Preferred Skills:

•Administration of a ServiceNow instance including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions revisions

•ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.

•Design and delivery of technical solutions based on the ServiceNow platform

•Creating detailed documentation such as Technical Design Documentation

•Provide escalated support on technical issues to team members who are working on service now implementations

•Candidates with experience in developing scoped custom applications will be preferred

•Experience implementing systems using the Agile/Scrum methodology

•ServiceNow Implementation certification is a plus (as many as possible from the below list)

•Certified System Administrator (Mandatory)

•Certified Application Developer

•CIS – Strategic Portfolio Management

•Micro certification – Platform Analytics

•ITIL certification is a plus