Service Field Engineer - New York

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

Responsibilities include optimization and support of complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.

• Maintain, optimize, test and document complex communications systems.
• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
• Perform maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
• Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
• Provide weekly reports of activities and accomplishments

Specific Knowledge/Skills:

• 2 year associate degree in electronics or IT preferred, or equivalent on-the-job experience
• Security +, CompTIA or related certificate is highly desirable
• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment
• Computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have a current, valid driver's license and no traffic violations

Personal Traits

• Strong self-management skills and interpersonal communication skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Ability to solve customer problems quickly during stressful situations
• Excellent communication (oral and written) skills and must also have high sense of urgency, strong work ethic and is results oriented

Candidate Requirements:

• Must be able to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must have a current, valid driver's license and no traffic violations.
• Must be willing to travel 25% of the time as needed.

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Target Base Salary Range: $70,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 1+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.

Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.