IT Help Desk Technician
• Posted 4 hours ago • Updated 58 minutes ago

Stellar Professionals LLC
Dice Job Match Score™
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Job Details
Skills
- Office 365
- word
- Outlook
- Peripherals
- Microsoft Teams
- Wireless Networks
- Excel. ServiceNow
- Help Desk Portal
- Ticket Tracking
- Remote Troubleshooting. VPN Connectivity
- Network Connectivity
- Server environment. Laptop Support
- Workstation Setup
- Hardware Staging
- Printer Troubleshooting. Windows OS
- Web-based environments.
Summary
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Location: Columbus, OH
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Work Arrangement: 100% On-site (8:00 a.m. 5:00 p.m.)
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Employment Type: Contract
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Shift: EST
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Interview Mode: Phone and In-Person
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Technical Support: Serve as the primary contact for internal and external customers via phone, email, and in-person visits.
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Troubleshooting: Resolve basic to intermediate technical issues, including VPN/wireless network connections, email, printing, and O365 queries.
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Incident Management: Record and track all events and resolutions within the ServiceNow Help Desk Portal; escalate unresolved issues to Tier 2 support as needed.
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Hardware Deployment: Unpack, stage, rack, and install hardware/software; establish network connectivity for new workstations.
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Security & Compliance: Adhere to agency and state IT security policies to promote system awareness and data protection.
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Emergency Response: Serve as a member of the Disaster Recovery, Election Night, and Incident Response Teams as assigned.
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Office 365: 36+ months of experience supporting the O365 suite (Word, Excel, Outlook, Teams).
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ITSM Tools: 24+ months of experience working with ServiceNow or similar ITSM products.
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Collaboration Tools: 6+ months of experience with MS Teams.
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Education: Associate's degree is preferred.
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Hardware Knowledge: Proven ability to set up, install, and monitor personal computers and related peripherals.
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Ability to interpret complex instructions in written, oral, or pictorial formats.
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Strong organizational skills with a keen attention to detail and accuracy.
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Ability to gather, collate, and classify technical data to resolve routine system problems.
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Excellent interpersonal skills to cooperate with co-workers on group projects and provide top-tier customer service.
- Dice Id: 91138038
- Position Id: 2026-11004
- Posted 4 hours ago
Company Info
Stellar Professionals LLC stands out in the industry, offering a distinctive fusion of over 15 years of seasoned Staffing professionals and a vibrant community of over 150,000 LinkedIn followers. Our AGILE Staffing services are tailored to assist businesses in finding the ideal talent for their projects. In contrast, our Client Acquisition Services are focused on securing more public/private sector projects. Our disruptive approach to staffing and business consulting, encapsulated in our motto 'Agility and Excellence,' truly sets us apart. Contact us today to explore how we can transform your business. Stellar Professionals has a proven track record of success, offering comprehensive capabilities and profound industry knowledge to help you tackle your organization's most intricate issues.
Since our establishment, we have consistently broadened our client base, with a burgeoning roster of returning and new clients each year. This steady expansion is a testament to the value and caliber of our services, instilling unwavering confidence in our potential clients. Many remarkable people want to do something significant but different. With over 15 years of experience in the Talent Acquisition and Staffing industry, we found that Staffing agencies spend a lot of money on Business Development and recruitment activities with low ROI. Therefore, we at Stellar Professionals LLC develop an innovative, cost-effective solution to help you build great Business partnerships and increase revenue.
Stellar Professionals LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.

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