Role: PLM Change analyst
Location : San Diego, CA(onsite)
JD: The Worldwide Product Configuration Management (WPCM) Change Analyst partners
with a range of cross-functional teams to support production readiness for all Apple and
Beats hardware products. WPCM Change Analysts have three primary focus areas:
product lifecycle management (PLM) change analysis, configuration management, and
general product administrative support. Analysts work in a dynamic environment,
supporting multiple product categories at different development stages. We are often
engaged to help troubleshoot and analyze, providing short- and long-term solutions
that consider impact to other teams and tools. We are passionate about the value of an
efficient and responsive change management system, and are committed to working
collaboratively with our key stakeholders to implement processes that improve the
quality of Apple products.
Description
Analysts are responsible for processing and validating engineering change forms in
Apple’s PLM system. Each change form requires analysis to ensure it follows company
policy, providing timely and concise feedback to the originator when needed. Analysts
also serve in a support role to other teams: we are the first line of support for PLM
customers, providing general training on PLM, policies and procedures, and influencing
teams to meet program documentation release milestones.
Key Responsibilities:
• Manage and communicate the project plan related to documentation release
milestones to critical stakeholders
• Create and manage top-level SKU configurations as defined by Product Marketing
• Regularly participate in and drive cross-functional meetings related to each project
• Engage and support in-region teams responsible for global production readiness
• Occasionally provide off-hours support during high-volume periods
Minimum Qualifications
• 3+ years of Change Management experience
• PLM Tool experience
• AA degree or equivalent experience
Preferred Qualifications
• Expertise in documentation control and change management best practices
• Excellent attention to detail, problem solving and communication skills
• Exceptional time management: can easily multi-task and reprioritize; looks ahead to
manage known day-to-day tasks in order to support unforeseeable needs that may
arise
• Motivated to proactively seek out answers, independently utilizing resources
• Embraces and promotes change within an organization to adapt with evolving
business needs; drives administrative requirements necessary to facilitate change
• Experience with ERP tool
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