DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Interim Operations Support Manager –Sterile Processing Department
Location: Boston, MA
Duration: 3 Months
Note: MID - 8hr
40 DE Hours/Week | rotate between day and evenings, take leadership call in 1 week blocks (Friday to Thursday, scope is answering their phone after hours and to conduct a site visit for 1 hr on Saturday or Sunday).
LOCAL VS TRAVEL: TALENT WHO RESIDE LESS THAN 50 MILES FROM THE FACILITY WILL BE AT A LOCAL RATE; THE LOCAL RATE IS $10 LESS THAN THE POSTED BILL RATE.
Job Description: The Interim Operations Manager provides leadership and operational oversight for the Central Processing Department, ensuring safe, efficient, and compliant sterilization and high-level disinfection services across the organization. This role is responsible for daily department operations, staff leadership, regulatory compliance, customer service, quality improvement, and support of daily clinical and technical operations.
Qualifications
- For interim to permanent hire conversions - Bachelor’s degree required or active matriculation into a bachelor’s program to be completed within 24 months of hire.
- CRCST or CSPDT certification required. CHL certification preferred.
- Minimum five years of experience in Sterile Processing, or a combination of Operating Room and Sterile Processing operations.
- Demonstrated 2+yrs leadership experience in healthcare operations.
- Strong knowledge of sterilization, infection prevention, regulatory standards, workflow management, and quality improvement.
- Excellent communication, organizational, problem-solving, and team development skills.
- Proficiency with Microsoft Office and healthcare operational systems.
Qualifications
Identification, government issued with mailing address: Government Issued ID Card
Key Responsibilities
- Lead day-to-day Central Processing operations, ensuring 24/7 service readiness and support for surgical and patient care areas.
- Oversee instrument reprocessing, sterilization workflows, inventory availability, throughput optimization, and customer service for the operating rooms.
- Manage, coach, develop, and evaluate supervisors and staff, including performance management, scheduling, payroll oversight, and employee relations.
- Ensure compliance with Joint Commission, AAMI, AORN, CDC, OSHA, infection prevention, and hospital standards.
- Serve as a subject matter expert in decontamination, sterilization, and high-level disinfection practices.
- Partner with clinical leaders to support surgical case readiness and resolve operational issues affecting patient care.
- Monitor quality, safety, and regulatory performance metrics and implement continuous improvement initiatives.
- Foster strong customer service, collaboration, and communication across departments and clinical teams.
- Promote a safe work environment and ensure compliance with all employee safety and training requirements.
This interim leadership role is ideal for an experienced sterile processing professional who can maintain operational excellence, support staff development, and ensure uninterrupted service to clinical teams and patients.
This position reports directly to the Senior Director of Surgical Services.
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