Test Administration Specialist

Client: EdTech

Title: Test Administration Specialist (3 Openings)

Duration: 4 – 6 Months

Location: 100% Remote

About the Opportunity

·        As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test security incidents and score validity concerns.

·        You will manage cases end to end by reviewing and synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related reports, and any available supporting documentation or physical evidence.

·        You will apply College Board policies and legal requirements to reach clear, well-supported determinations, including whether evidence supports score cancellation.

·        You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation.

·        This role requires strong judgment, attention to detail, and the ability to manage sensitive 
situations with fairness and discretion.

In this role, you will:

Case Management (65%)

·        Own AP investigation cases end to end from intake through final determination and closure, 
ensuring each case is handled thoroughly, consistently, and within required timelines.

·        Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and 
any immediate risks or deadlines.

·        Collect, review, and synthesize evidence including statistical indicators, test day 
documentation, proctor and coordinator reports, seating and timing details (when available), 
plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

·        Analyze patterns and irregularities using investigative reasoning and data review techniques to 
determine whether observed signals are consistent with policy-defined misconduct or score 
validity concerns.

·        Document investigative work clearly and completely in the case management system, including 
evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

·        Develop case recommendations that align to policy and evidentiary standards, and collaborate 
with team leads and peers as needed on complex or high-risk determinations.

·        Coordinate cross-functional work with internal partners and external vendors to obtain 
evidence, validate reports, and resolve open questions, while protecting confidentiality and 
sensitive data.

·        Track and report case metrics such as status, aging, throughput, and outcomes, and surface 
trends, recurring issues, or process gaps to leadership.

·        Support continuous improvement by identifying opportunities to refine workflows, templates, 
documentation standards, and investigation playbooks to improve speed, consistency, and 
quality.

Customer Service (35%)

·        Communicate professionally and empathetically with students, parents, educators, and 
student representatives about cases under review, including what is being reviewed, what 
evidence is considered, and what steps occur next.

·        Draft clear written correspondence that accurately reflects policy, process, and case status, 
using a tone appropriate for sensitive situations and escalated concerns.

·        Conduct phone calls and written follow-ups to gather additional context, clarify 
documentation, and resolve stakeholder questions while maintaining confidentiality and 
neutrality.

·        Maintain detailed communication records so all stakeholder interactions, requests, and 
responses are captured consistently and are easy to reference during review or escalation.

·        De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting 
expectations, and escalating to leadership or legal partners when needed.

·        Help ensure timely resolution by meeting response standards, managing follow-ups, and 
keeping cases moving forward without sacrificing quality or policy alignment.

About You

Qualifications may include:

·        Associate degree required; bachelor’s degree preferred.

·        Strong investigative and problem-solving instincts, with analytical skills to support sound 
decisions and timely action.

·        Demonstrated success planning, executing, and completing projects within defined scope, 
timeline, and budget.

·        Excellent organizational and time-management skills, with the ability to manage multiple 
priorities and deadlines.

·        Strong interpersonal and communication skills, with a professional and diplomatic approach in 
both domestic and international settings, including sensitive customer interactions.

·        Proven ability to work effectively as part of a diverse team and contribute to collaborative, 
solutions-focused outcomes.

·        Experience managing relationships with internal stakeholders, third-party partners, and 
vendors.

·        Proficiency in PowerPoint, Word, Excel, and Salesforce.

·        Ability to learn new internally developed systems quickly and apply them to streamline and 
manage daily work.

·        Experience in investigations, compliance, test security, fraud prevention, risk management, or 
casework in a regulated environment.

·        Strong data analysis skills, including comfort interpreting statistical flags and trends in Excel.

·        Experience interpreting plagiarism findings and/or AI-related authorship indicators and 
translating technical outputs into clear documentation.

·        Demonstrated ability to manage escalations and sensitive stakeholder interactions with 
discretion and sound judgment.

·        Experience partnering with legal counsel or working in environments requiring strict 
confidentiality and documentation standards.

Success Measures 

Success in this role will be evaluated by:

·        Case throughput and timeliness: Managing an assigned caseload and moving cases from intake 
to closure within established timelines, including increased volume during peak periods. Where 
applicable, meeting productivity expectations aligned to case complexity and seasonality.

·        Quality and audit readiness: Producing complete, accurate, and well-organized case files with 
clear evidence summaries and documented rationale that meet audit and documentation 
standards.

·        SLA adherence: Meeting response and follow-up expectations for stakeholder communications 
and internal milestones, including timely documentation of interactions and next steps.

·        Decision consistency: Applying policies and evidentiary standards consistently across cases and 
escalating complex, high-risk, or ambiguous matters appropriately.

·        Stakeholder experience: Communicating clearly and professionally, setting expectations, and 
resolving cases with fairness and respect, including effective de-escalation when needed.

·        Operational contribution: Identifying recurring issues, trends, and process improvements that 
strengthen investigation quality, consistency, and efficiency.