Data Operations Lead

Hi

Role :Data Operations Lead

Location:(Hybrid) - Mansfield, MA / Dallas, TX / Chicago, IL

• Own EDL and MDM production operations: monitoring, incident response, problem management, and service health reporting.
• Stand up and manage the Data Run model: intake triage, prioritization, escalation paths, on-call/coverage plans, and SLAs.
• Maintain and improve platform reliability: data freshness, pipeline uptime, failure recovery, and controlled releases.
• Drive root cause analysis and prevention: post-incident reviews, corrective actions, and recurring issue elimination.
• Author and maintain runbooks, SOPs, operational dashboards, and knowledge base documentation.
• Coordinate with offshore/contract resources for ticket execution and platform support; ensure quality and accountability.
• Partner with Data Engineering/Architecture to implement operational controls (alerts, automated retries, data quality checks).
• Support major programs (ERP migrations, integrations, reporting enablement) by ensuring operational readiness and cutover support.
• Ensure adherence to security, access, and change management practices in partnership with IT and Security.

• Operational leadership mindset with strong ownership and accountability.
• Ability to translate ambiguous issues into structured triage and action plans under pressure.
• Strong stakeholder communication: clear status, risks, and decisions across technical and business audiences.
• Continuous improvement orientation (automation-first, measurable SLAs, reduced toil).
• Proven ability to lead distributed teams and vendors to outcomes.

• 8–12+ years of experience supporting enterprise data platforms in production (data lake/warehouse, ETL/ELT, MDM).
• 4+ years leading operations/support teams or acting as a platform owner in a complex environment.
• Working knowledge of cloud data ecosystems (AWS preferred), job orchestration, and monitoring/alerting practices.
• Strong SQL and data troubleshooting skills; understanding of data quality dimensions and controls.
• Experience with ticketing/ITSM processes (incident/problem/change) and establishing SLAs.
• Preferred: experience supporting MDM tools (e.g., Stibo or similar) and/or ERP migration programs.