UX (User Experience) Researcher - UXR 26-01626

Job Title: UX (User Experience) Researcher

Location: Remote
Duration: 12 Months

Position Summary

We are seeking an experienced UX Researcher to ensure digital experiences across web and mobile platforms are grounded in deep user insights. This role plays a key part in delivering intuitive, engaging, and user-centered solutions by conducting methodologically sound research that informs product and design decisions.

The UX Researcher will collaborate closely with cross-functional partners including product managers, product owners, designers, analysts, and engineers to understand user behavior and translate insights into actionable recommendations.

Core Responsibilities

• Define and execute user research using both qualitative and quantitative methods, including usability testing, diary studies, surveys, interviews, and concept testing

• Synthesize research findings into clear, actionable insights that inform product strategy and design direction

• Ensure user feedback is embedded throughout the product development lifecycle

• Communicate insights through compelling storytelling, journey maps, personas, and stakeholder presentations

• Present research findings in ways that drive clarity, alignment, and informed decision-making

• Independently manage multiple research initiatives while aligning with project timelines and business goals

Additional Responsibilities

• Contribute to research best practices and documentation standards

• Support cross-functional workshops and ideation sessions using research-driven insights

• Maintain and continuously improve research tools and processes

• Partner with design, product management, analytics, and optimization teams throughout research cycles

• Stay current on emerging UX trends, research methodologies, and tools

• Support research initiatives related to personalization, loyalty, and omnichannel experiences

• Provide mentorship or peer support to junior team members, as appropriate

Qualifications

• Bachelor s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field

• 5+ years of UX research experience in digital product environments (e-commerce or mobile app experience preferred)

• Demonstrated ability to independently scope, lead, and deliver end-to-end research initiatives

• Strong expertise in usability testing, qualitative interviewing, survey design, and research synthesis

• Experience with research and design tools such as Figma, UserTesting, Dscout, Dovetail, Marvin, or similar platforms

• Excellent written, verbal, and visual communication skills

• Ability to collaborate effectively in agile, cross-functional product environments

• Strong organizational skills with the ability to manage multiple priorities

• Curiosity about customer behavior and a passion for improving digital user experiences