Inside Sales Support Rep

Gilbert, AZ, US • Posted 3 days ago • Updated 11 minutes ago
Full Time
On-site
USD 30,632.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Experience
  • Revenue Growth
  • Management
  • Pricing
  • Purchasing
  • Customer Retention
  • Sales
  • Inside Sales
  • Customer Support
  • Communication
  • Organizational Skills
  • Mechanical Engineering
  • Enterprise Resource Planning
  • Customer Relationship Management (CRM)
  • ADA

Summary

Job Summary

The Inside Parts Sales Representative supports aftermarket parts growth by handling customer inquiries, identifying parts, preparing quotes, entering orders, managing follow-up, and coordinating with internal teams to ensure accurate and timely fulfillment. This role is responsible for delivering a strong customer experience while supporting revenue growth, pricing discipline, and repeat business across assigned accounts and incoming demand.

Core Duties

  • Respond to inbound parts inquiries by phone, email, and web channels.
  • Identify correct parts and provide accurate quotes.
  • Enter and manage orders through completion.
  • Communicate pricing, availability, lead times, and substitutions.
  • Follow up on quotes, open orders, and backorders.
  • Resolve parts, pricing, and system discrepancies.
  • Coordinate with service, purchasing, and operations.
  • Support customer retention and repeat sales growth.


Qualifications

  • Experience in parts sales, inside sales, or industrial customer support.
  • Strong communication and organizational skills.
  • Mechanical aptitude and comfort with part identification.
  • ERP/CRM/system proficiency preferred.
  • Aftermarket, truck equipment, or fluid power experience preferred.


Compensation details: 25.5-27 Hourly Wage

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  • Dice Id: jobtfeed
  • Position Id: e4c51e608ada-30632-40892155
  • Posted 3 days ago
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