Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• 3+ years of experience supporting RSA Archer or Archer IRM/GRC platforms.
• Experience with production support, incident management, and platform administration.
• Strong understanding of Governance, Risk, and Compliance (GRC) processes.
• Experience with RBAC, workflows, questionnaires, notifications, and data feeds in Archer.
• Knowledge of release management, change management, and ITIL processes.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
Job Summary
We are seeking an experienced Archer Operations Support Analyst to provide day-to-day operational support, administration, and maintenance of the RSA Archer GRC platform in a production environment. The ideal candidate will be responsible for platform monitoring, user access management, incident resolution, release support, data quality assurance, reporting, and stakeholder coordination. The role requires strong troubleshooting skills, GRC domain knowledge, and the ability to collaborate with Risk, Compliance, Audit, IT teams, and external vendors.
Key Responsibilities
• Provide operational support and administration for the RSA Archer GRC platform.
• Monitor production jobs, workflows, integrations, and data feeds to ensure platform availability and performance.
• Manage user access, roles, and permissions using Role-Based Access Control (RBAC).
• Perform platform configuration updates and enhancements following change management processes.
• Handle incidents, service requests, and problem tickets through ITSM processes and tools.
• Support production releases, patches, upgrades, and post-deployment validation activities.
• Develop, maintain, and troubleshoot Archer reports, dashboards, and metrics.
• Perform data quality checks, reconciliation, and validation activities.
• Create and maintain operational documentation, SOPs, and support runbooks.
• Collaborate with Risk, Compliance, Audit, Security, and IT stakeholders to address business requirements.
• Work with Archer vendor support teams for issue resolution and platform improvements.
• Ensure adherence to governance, risk, and compliance standards and best practices.
• Participate in root cause analysis and continuous improvement initiatives.
