IT Support Technician

Description

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects - Elasticsearch, Kibana, Logstash, and Beats - we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 35 countries into one coherent team, while the broader community spans across over 100 countries. As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include onboarding, providing support to our users, and supporting the local office IT infrastructure.. Business Systems Overview We're always on the search for amazing people. The Business System Team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build a world-class systems operation. Our team thinks smart, strategic and scalable, and will push you to do the same. Let's talk if you: Are a fast learner and have a broad set of technical skills - Mac, Windows, Linux Have a passion for improving and automating processes (I.e. On-boarding) Possess excellent customer support skills Have the ability and interest in working in a fast-paced, high-growth setting with a positive approach Have worked with multicultural and geographically distributed teams Responsibilities: Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk. Update, maintain, and dispatch tickets routed to our ticketing system Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment Track hardware and software inventory Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements Document and train users on IT systems and standard methodologies Provide A/V support Coordinate with external vendors to service or repair equipment Patch management on corporate infrastructure Requirements: Superb communication, documentation and customer service skills 5+ years of experience providing IT support in a corporate environment 5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems Ability to work independently or collaboratively Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce) Experience working with Cisco, Meraki, and other network solutions Experience with routers, switches, firewalls, wireless access points Understanding of network protocols (TCP/IP, addressing, DNS) Familiarity with device management systems (ie. JAMF, Intune) Familiarity with IT compliance and change management concepts is a plus Travel when needed to support remote offices (less than 5% of the time) Must be able to lift up to 50 pounds Bonus: ACMT certified Certified Casper Technician (CCT) or JAMF 200 Certification

Skills

Windows 10, Mac, Desktop Support, GSuite, office 365, JAMF, Technical support, Linux, Netsuite, Salesforce, A/V Support, Networking protocols

Top Skills Details

Windows 10,Mac,Desktop Support,GSuite,office 365,JAMF,Technical support

Additional Skills & Qualifications

This person is going to be a part of a distributed team with members across the country. Francis, the manager, sits in the Bay Area.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Austin,TX.
Application Deadline
This position is anticipated to close on Feb 16, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.