Job Title:- UI/UX (PeopleSoft) (798753) Location:- 200 I Street, SE Washington DC 20003 In Person Interview Local DMV Profiles only Any Visa works here The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to District Government that work collaboratively to co-create solutions, and drive innovation across all District departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches. Interested candidates must submit a resume, and a digital portfolio/visual sample of work (link acceptable). Portfolios should demonstrate professional and/or conceptual project/thinking processes, informational graphics/displays etc. Specific Duties & Responsibilities: Support departments in digital service delivery improvement and implementation - Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
- Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
- Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
- Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
- Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
- Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
- Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
- Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
- Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
- Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Officer (OCTO) the Department of Human Resources
- Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed
Minimum Qualifications: - Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
- 10+ years of professional level experience in a relevant field
- Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
- Demonstrated ability in managing complex digital design and implementation projects in a government environment
- Demonstrated ability conducting user research and translating raw data into insights
- Demonstrated ability to display large amounts of information in simple, easy to understand formats
- Ability to work both independently, and cooperatively within a team, leveraging other team member’s work and abilities
- Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
- Experience facilitating workshops and other meetings with senior-level stakeholders
- Demonstrated ability to summarize and explain complex situations in both written and verbal form
- Strong desire to improve local government services
- High resilience and patience in working with people of varying levels of interest in digital service redesign
- Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
- Superior organizational skills and ability to set priorities and respond quickly as priorities change
- Familiarity with PeopleSoft
- Familiarity with HTML
- Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook
Work Schedule / Environment: - In the office four days a week between Monday – Friday, 8 AM - 5 PM
- Rare occasions of before/after-hours work will be needed to capture certain research opportunities
- Office Location: 200 I St. SE, Washington, DC 20003
Skill | Required / Desired | Amount of Experience | | 10+ yrs planning, coordinating, and monitoring project activities | Required | 10 | | 10+ yrs leading projects, ensuring they are in compliance with established standards/procedures | Required | 10 | | Bachelor’s degree in related field or equivalent experience | Required | | | Creative direction and design | Required | 10 | | Brand strategy and storytelling | Required | 7 | | Web and mobile UI/UX | Required | 7 | | UI/UX for human services applications | Required | 7 | |
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