M365/UC Lead

Description
Onsite - Contract to Hire. Conversion salary $130K - $140K
Position Summary
The Lead Engineer of Unified Communications & M365 is responsible for the strategic direction, daily operations, and ongoing optimization of the organization's enterprise communication platforms-including Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, and M365 collaboration services. This onsite leader oversees engineering, administration, support, and lifecycle management of the UC ecosystem, ensuring secure, reliable, and high performing communication services that support clinical, administrative, and enterprise business needs.
This role requires deep expertise across Cisco telephony and Microsoft 365 technologies, strong vendor and stakeholder management skills, and the ability to lead a highly technical team in a fast paced environment.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
7+ years of experience in IT collaboration, messaging, or unified communications.
3+ years of experience managing Microsoft 365 in an enterprise environment.
2+ years of people or technical leadership experience.
Key Responsibilities
Cisco Unified Communications
Own the architecture, administration, and lifecycle management of Cisco UC platforms, including:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
Cisco IM & Presence
Cisco Webex (Calling, Meetings, Messaging)
Cisco Contact Center solutions (UCCX/UCCE/Webex Contact Center, as applicable)
Lead PSTN, SIP trunking, SBC, and carrier integrations.
Ensure call quality, high availability, and disaster recovery for Cisco voice and video services.
Manage Cisco endpoints (desk phones, video devices) and firmware lifecycle.
Serve as technical authority and escalation point for complex Cisco UC issues.
Leadership & Team Management
Lead and mentor a team of UC and M365 engineers/administrators.
Provide technical direction, performance management, and career development.
Establish operational processes, escalation paths, and on-call support models.
Vendor & Stakeholder Management
Act as the primary liaison with Cisco, Microsoft, telecom carriers, and UC service providers.
Manage licensing, contracts, renewals, and cost optimization for Cisco and M365 platforms.
Collaborate with business leaders to align communication solutions with organizational needs.
Operations & Continuous Improvement
Monitor platform health, service availability, and user experience.
Define KPIs for call quality, uptime, adoption, and support effectiveness.
Drive platform modernization, automation, and continuous improvement initiatives.
Skills
exchange, Microsoft Teams, Sharepoint Online & OneDrive, Cisco Webex, Governance, Teams and Cisco calling interoperability
Top Skills Details
exchange,Microsoft Teams,Sharepoint Online & OneDrive,Cisco Webex,Governance,Teams and Cisco calling interoperability
Additional Skills & Qualifications
-Pre-employment Requirements: Fingerprinting, sterling check, vaccinations, & drug test
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Columbus, OH.
Pay and Benefits
The pay range for this position is $70.00 - $80.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Feb 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.