IT Service Operations Specialist

Position Summary

The IT Service Operations Specialist for the NYU Institute of Fine Arts (IFA) is responsible for coordinating, optimizing, and advocating for technology services that support the academic, research, administrative, and public-facing activities of the Institute. Bridge local IFA needs with NYU IT's central service offerings, ensuring that faculty, students, staff, and visitors receive responsive, high-quality support across computing, AV, digital collections, and specialized research technologies. Serve as the primary point of contact for technology service delivery at IFA, translating institutional priorities into actionable service requirements and improvements, while maintaining strong relationships with central IT teams and external vendors.

Qualifications

Required Education:
Bachelor's Degree or equivalent in Information Technology, Information Systems, Computer Science, Digital Media, Library and Information Science, or a related field. An equivalent combination of education and progressively responsible experience may be considered in lieu of a degree

Preferred Education:
Master's Degree in Information Technology, Information Systems, Digital Humanities, Library and Information Science, Museum Studies, or a related discipline.

Required Experience:
5+ years of progressively responsible experience in IT service delivery, user support, or technology operations, including coordination of desktop support, classroom or AV technology, and customer-facing IT services.

Preferred Experience:
5+ years ITIL Foundation or equivalent IT Service Management training. Relevant certifications related to endpoint management, AV systems, or project coordination are a plus. Experience supporting faculty, students, and staff in an academic or research-driven environment is strongly preferred.

Required Skills, Knowledge and Abilities:
Demonstrated experience working within a complex, service-oriented primarily Apple IT environment, preferably in higher education or a research institution. Experience collaborating with centralized IT organizations, shared service models, or matrixed reporting structures. Evident experience with endpoint management systems and Splunk-based security metric systems and onboarding and offboarding computer protocols. Demonstrated ability with project management and execution and the ability to communicate effectively with non-technical stakeholders, including faculty, students and staff. Excellent informational and physical organizational skills and experience with inventory management.

Preferred Skills, Knowledge and Abilities:
Strong understanding of WorkSpace One, Cortex XDR, Insight VMware and PAM implementation for endpoints using Password Safe. Advanced understanding of live broadcast technology and live event audio-visual technologies. Experience working with computers in a scientific environment with legacy peripherals. Previous experience with creation or maintenance of inventory management systems within a large higher-ed IT environment. Understanding of accessibility considerations for classroom and event technology.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $76,500.00 to USD $93,500.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.