Genesis10 is currently seeking an Application Production Support Engineer for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity. This role is focused on Production Services, including Problem/Incident Management, Release/Deployment, and Application Monitoring. The successful candidate will identify potential production failures, create and manage tickets, and communicate effectively with development and business teams. This position requires taking ownership of escalations to troubleshoot, analyze, and resolve complex issues using advanced query and programming skills within a dynamic production support environment.
Responsibilities: - Manage incidents, releases, deployments, and operational readiness for production applications
- Identify possible production failure scenarios and create incident, enhancement, and problem tickets
- Communicate effectively with development and internal business operations teams
- Identify vulnerabilities and opportunities for improvement in production services
- Create and enhance administrative, operational, and technical policies and procedures
- Take ownership of escalations to perform troubleshooting, analysis, research, and resolution
- Serve as an escalation point for moderately complex unresolved problems, complaints, and service requests
- Provide leadership and strategic/tactical direction on technology issues
Requirements: - 5 or more years in Java development or Production Support, Performance Testing, and/or related technical environment
- 5 or more years working in a Linux environment
- Experience with monitoring tools such as Splunk, Datadog, or New Relic
- Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
- Scripting in Bash and/or PowerShell
Desired skills: - Enjoys solving complex problems
- Detail-oriented and organized
- Strong communication skills
- Ability to run triage meetings and provide documentation
- Excellent debugging and troubleshooting skills
- Curiosity to learn new things and adapt to a dynamic work environment
- Flexibility in work hours to support production issues after hours and on weekends
Pay range: $55.06 - $63.06 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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