B2B Collections Specialist

RESPONSIBILITIES:
Kforce has a client in Atlanta, GA that is seeking a B2B Collections Specialist.

Assignment Overview:
Manage a portfolio of commercial (B2B) accounts and serve as the primary point of contact for customers with past-due balances. The objective is to recover outstanding revenue while preserving strong, long-term relationships with professional trade partners.
The contractor will manage the full delinquency lifecycle, including proactive customer outreach, dispute resolution, payment negotiation, and preparation of accounts for legal escalation or lien action when required.

Key Responsibilities:
* Conduct high-volume outbound calls and emails to customers with past-due balances
* Negotiate payment plans and secure payment commitments
* Perform timely follow-ups to ensure agreed payments are received
* Research and resolve billing discrepancies impacting payment
* Address missing purchase orders (POs) and proof-of-delivery (POD) issues
* Partner with internal teams to remove payment barriers and expedite resolution
* Review aging reports to identify high-risk or delinquent accounts
* Recommend and implement appropriate collection strategies
* Place accounts on credit hold in accordance with policy and notify Sales of status changes
* Identify accounts that have exhausted internal collection efforts
* Track job-specific lien deadlines and compliance requirements
* Gather and organize documentation for preliminary notices or lien filings
* Prepare complete, audit-ready credit files for referral to collection agencies or legal counsel
* Maintain accurate, timely, and legally defensible collection notes
* Ensure all collection activity is properly documented in ERP and credit systems

REQUIREMENTS:
* 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role is required
* Proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables), Power BI, and AR/Credit systems (e.g., Bectran)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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