Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Riverview, Michigan. In this Contract to permanent position, you will provide comprehensive technical support to end users, ensuring the smooth operation of computer systems, applications, and platforms. The ideal candidate will have a proactive approach to troubleshooting, strong communication skills, and a passion for delivering exceptional customer service.

Responsibilities:
Provide technical support to end users by diagnosing and resolving hardware, software, and network issues.
Install, configure, and maintain workstations, peripheral devices, and network components.
Document and manage help desk tickets, ensuring timely resolution and accurate record-keeping.
Perform on-site analysis and resolution of IT issues, recommending and implementing effective solutions.
Apply software updates, patches, and upgrades as needed to maintain system functionality.
Support email systems, network connectivity, telecommunications, and peripheral equipment.
Assist with the deployment, monitoring, and maintenance of IT systems, including data backups and security standards.
Maintain an inventory of IT assets and ensure compliance with organizational IT policies.
Prepare and update documentation, following established operating procedures.
Participate in on-call rotations and work off-shift hours as required to meet project deadlines.

Requirements

Associate's degree in Information Technology, Computer Science, or equivalent experience.
Minimum of two years of experience in IT support or a related field with a strong attention to detail.
Strong knowledge of network hardware, protocols, and current PC operating systems.
Hands-on experience with Microsoft Active Directory, VMware, and network troubleshooting.
Proficiency in resolving issues related to Microsoft Windows 10 and service desk tickets.
Excellent written and verbal communication skills, with attention to detail.
Familiarity with data privacy practices, laws, and IT security standards.
Ability to work independently, manage multiple tasks, and meet deadlines in high-pressure environments.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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