IT Support

Description

We are looking for an experienced IT Support specialist to join our team on a contract basis in Mokena, Illinois. In this role, you will serve as the primary point of contact for technical assistance, supporting a team of 50-60 users within a Microsoft-based environment. This is an excellent opportunity for a self-motivated individual with strong troubleshooting skills to contribute to a dynamic organization.

Responsibilities:
Provide first-line IT support for 50-60 users, addressing technical issues and software inquiries.
Troubleshoot and resolve problems within the Microsoft ecosystem, including OneDrive, Teams, and Office applications.
Respond to user requests primarily through Teams messages, ensuring timely and effective communication.
Document and manage cases using the NetSuite ticketing system, maintaining accurate records.
Support workstation and application issues, escalating more complex problems as needed.
Deliver exceptional customer service while addressing user concerns and technical challenges.
Ensure smooth day-to-day IT operations by resolving productivity-related issues.
Work independently as the sole IT resource, managing priorities and multitasking effectively.
Collaborate with team members when necessary to ensure seamless IT support.
Maintain a proactive approach to identifying and resolving recurring technical issues.

Requirements

Minimum of 2 years of experience in IT Support or Help Desk roles.
Strong knowledge of Microsoft Office Suite, Teams, OneDrive, and Windows environments.
Familiarity with ticketing systems such as NetSuite; experience preferred but not mandatory.
Proven ability to work independently with minimal supervision.
Excellent communication skills, both written and verbal, with a customer-focused approach.
Solid troubleshooting skills for resolving software and productivity-related issues.
Experience with Active Directory and basic troubleshooting techniques.
Ability to prioritize tasks and manage multiple responsibilities effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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