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IT Administrator II

Kansas City, KS, US • Posted 1 day ago • Updated 12 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Analytical Skill
Problem Solving
Conflict Resolution
DFA
SAP BASIS
Project Planning
Mobile Devices
Android
IOS Development
Leadership
OS X
Computer Hardware
Software Troubleshooting
Software Deployment
Microsoft Office
Microsoft SharePoint
Microsoft Exchange
Distribution
Delegation
Technical Support
Service Desk
Communication
Network
Computer Science
Information Technology
Curriculum
Break/Fix
Microsoft Windows
Customer Service
Writing
Microsoft
Operating Systems
Active Directory
iPhone
iPad
Management
Database
Data Processing
SQL
English

Analytical Skill
Problem Solving
Conflict Resolution
DFA
SAP BASIS
Project Planning
Mobile Devices
Android
IOS Development
Leadership
OS X
Computer Hardware
Software Troubleshooting
Software Deployment
Microsoft Office
Microsoft SharePoint
Microsoft Exchange
Distribution
Delegation
Technical Support
Service Desk
Communication
Network
Computer Science
Information Technology
Curriculum
Break/Fix
Microsoft Windows
Customer Service
Writing
Microsoft
Operating Systems
Active Directory
iPhone
iPad
Management
Database
Data Processing
SQL
English

Summary

General Purpose

Provide day-to-day and project-related technical support to multiple DFA locations within a geographic region, which will require traveling to multiple states. Apply analytical and problem-solving skills to provide second-tier deskside support; this includes installing, diagnosing, repairing, maintaining, and upgrading computer software and hardware products and equipment to ensure optimal workstation performance. Participate and/or lead phases of technology implementations, assisting with corporate software and hardware deployments and working alongside infrastructure teams and senior-level technical team members. Serve as liaison between locations supported, third-party support and equipment vendors, and corporate IT teams on technical matters. Troubleshoot straightforward to moderately complex issues in a timely and accurate fashion and provide end-user assistance. Ensure that employees use company-owned hardware and software in conformance with DFA IT policies. Work independently with moderate direction from senior team members or manager.

Job Duties and Responsibilities

Travel to assigned locations on a scheduled basis and as needed for issues and projects
Serve as the IT liaison between the business units and IT to ensure all IT requirements are properly defined by gathering input from stakeholders, and develop design solutions for technical initiatives
Work with each site to identify their audio and visual needs and work with vendors to provide the business with solutions and lead up the implementation projects and support for those solutions
Assist with the management and tracking of all IT hardware assets within the assigned geographical area
Assist in project planning, communicate, and lead the execution phase for all projects associated with the locations within the assigned geographical area
Assist with the management and execution of all lifecycle projects for hardware and software updates
Will require support of some of the Board meetings as well as Dairy Farmers of America's annual meeting
Create and revise all knowledge articles that specifically pertain to the locations within the geographical area
Troubleshoot and resolve medium to complex hardware/software problems for PC, Mac, and Mobile devices on Android and iOS platforms
Provide white-glove technical support and personalized service to executive leadership and other high-level stakeholders
Provide technical support and administration for macOS endpoints, including hardware, operating system, application troubleshooting, software deployment, and user assistance.
Provide support for Microsoft 365 access to Teams, SharePoint, and Exchange Distribution Lists and Mailbox Delegation
Provide daily technical support to internal customers via phone, chat, email, and occasionally walk by to resolve break/fix issues and tickets
Serve as the escalation point for Level 1 service desk team members
Assist in the communication and execution of network projects as directed by the network team
Accurately record all work, troubleshooting, and communications in incident tickets
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

Undergraduate degree or in computer science, information technology, or related curriculum (or equivalent combination of experience and education)
2 to 5 years of desk side break/fix support or related experience (Windows, Apple, MS office)
Certification and/or License - may be required during course of employment

Knowledge, Skills, and Abilities

Able to work efficiently within a team and self-directed independently with little day-to-day direction
Able to demonstrate superior customer service skills
Able to communicate and translate technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Troubleshooting and management skills of Apple systems
Basic understanding of databases and data processing (use of MS SQL and/or Access)
Must be able to read, write and speak English

Travel

50%-75% (up to 2 weeks per month)

An Equal Opportunity Employer including Disabled/Veterans

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d1dbe
Position Id: 5300102db2b04b31f3b9af876d8c8df0
Posted 1 day ago

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