Production Support Engineer

Title: Production Support Engineer

Location: Charlotte, NC or Chandler, AZ

Hybrid

Job Description:

• Production Support Engineer
• Client is seeking a skilled Production Support Engineer to join our technology operations team.
• The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.
• This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications.

Key Responsibilities:

• Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.
• Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.
• Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.
• Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
• Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.
• Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
• Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.
• Work with integration services and wires to ensure seamless system operations and connectivity.

Required Skills and Experience:

• 3 to 7 years of experience in production support role
• Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).
• Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.
• Strong knowledge of databases (SQL, queries, optimization).
• Experience supporting large-scale, high-availability systems in a 24x7 production environment.
• Familiarity with incident management, problem management, and BCP/DR frameworks.
• Strong documentation, articulation, and communication skills.
• Ability to work collaboratively in cross-functional teams in fast-paced environments.

Preferred Qualifications:

• Previous work in financial services technology or production engineering roles.
• Experience with global automation functions.
• Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.

Regards

Rajesh

Arrowminds Inc