Application Management Services (AMS) Lead

Irvine, CA, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract Independent
Contract W2
6 Months
No Travel Required
Able to Sponsor
On-site
$50 - $55/hr
Fitment

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Job Details

Skills

  • DevOps
  • Reliability Engineering
  • Root Cause Analysis
  • AMS
  • Kibana
  • Connected cars
  • Automotive
  • Application Management Services

Summary

Job Summary

We are seeking an experienced Application Management Services (AMS) Lead to oversee production support, application monitoring, incident management, and operational excellence for mission-critical enterprise applications. The ideal candidate will have strong experience leading incident response, implementing observability solutions, and driving continuous service improvements in high-availability environments.

Experience in the Connected Car, Telematics, or Automotive domain is highly preferred.

Key Responsibilities

  • Lead end-to-end application monitoring and production support activities.
  • Own the complete incident management lifecycle including:
    • Detection
    • Triage
    • Resolution
    • Root Cause Analysis (RCA)
  • Lead critical incident (P1/P2) war rooms and coordinate with cross-functional teams.
  • Develop and maintain monitoring dashboards, alerts, and observability metrics.
  • Drive proactive monitoring initiatives to minimize outages.
  • Ensure SLA compliance and improve operational processes.
  • Create post-incident reports and preventive action plans.
  • Support on-call operations using escalation and notification tools.
  • Collaborate with engineering, infrastructure, DevOps, and product teams to improve system reliability.

Required Skills

< data-start="1513" data-end="1551">Incident & Application Management
  • Application Management Services (AMS)
  • Production Support
  • Incident Management
  • Site Reliability Engineering (SRE)
  • Root Cause Analysis (RCA)
  • High Severity Incident Handling
  • Service Operations
< data-start="1756" data-end="1787">Monitoring & Observability
  • Dynatrace
  • Grafana
  • ELK Stack (Elasticsearch, Logstash, Kibana)
  • OpenSearch
  • Monitoring Dashboards
  • Alerting & Metrics
< data-start="1915" data-end="1940">ITSM & Collaboration
  • JIRA
  • Confluence
  • StatusPage
  • xMatters
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90769335A
  • Position Id: 9038685
  • Posted 1 day ago
Contact the job poster
TM

Thamizh Mani

Recruiter @ Info Way Solutions
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