Role: Program Manager Location: Remote
What are the top 3 skills required for this role?
1. Proven experience in program management methodologies waterfall/agile/hybrid
2. Ability to drive multiple engineering programs
3. Experience in ALM tools like Jira, Confluence
Job Summary:
We are seeking an experienced Engineering Project Manager responsible for Web Customer Service Delivery and engaging our customers. As Engineering Project Manager you will work closely with our Customer Experience, Engineering, Product Management, Marketing, Support, Sales, Strategy, Finance, Legal and Operations teams to support or customers success in the post sales motion. The Sr Program Manager is key in helping ensure we deliver the right services at the right time. Along with delivery the Program Manager will take a lead in managing escalations through coordination between the Customer, CX, and Engineering when large production issues occur to ensure swift resolution as the business units representation. Our goal is to deliver high-value products/projects to our customers!
Job Responsibilities:
Establish a cadence for reviews, decision making, prioritization where improvements are measurable, and the impact is a positive result for the customer.
Build partnerships and maintain strong relationships with multiple stakeholders across business units.
Interact effectively with customers directly.
Develop AI product roadmaps and timelines.
Establish governance models with the customers and our internal stakeholders that include but not limited to: Quarterly Executive Reviews and Monthly Executive Meetings to review quality, delivery, and future strategic initiatives.
Execute and track deliverables, milestones, action items, technical dependencies, risks, and mitigation plans.
Lead customer delivery engagements and/or provide escalation support for large scale solutions and complex issues through deep technical expertise.
Understand product use case and communicate technically with engineering teams.
Develop strong working relationships with cross functional teams to best understand and deliver on business goals and priorities
Interact effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations
Send out periodic communication and updates via reports, dashboard to all delivery stakeholders (internal and external) to indicate progress of project
Build deep relationships with Customer stakeholders to understand their business objectives and desired outcomes and ensure changes are appropriately planned and executed
Minimum Requirements/Qualifications:
Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in hardware and/or software engineering (nice to have not required)
10 + years of experience as Program Manager in software, networking, web, cloud technologies, AI or products
5+ years of experience working with large Web scale customers
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of services and solutions to customers
Experience working in a client-facing role
Must have a successful track record of on time delivery of programs
Strong understanding of software development processes.
Create and implement customer support model with buy-in from customer and key stakeholders.
Hand-on experience with our reporting and program management tools such as, Jira/Confluence, Tableau, Trello, All Microsoft products: Sharepoint, Word, Excel, PowerPoint, Monday.com
Well versed in Agile Project Management processes. Should be able to deal well with rapid changes, and feel comfortable navigating uncertain/ambiguous situations
Ability to apply critical thinking to function effectively in ambiguous circumstances.
Excellent presentation, communication, interpersonal and relationship skills
Independently applies knowledge and experience in creating solutions for customer outcomes
Solid track record of building motivated, collaborative, and productive teams, including remote team members
Comfortable with ambiguity and fast changes with an ability to adapt as needed
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions.
Take lead on customer facing engagements | 
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