Responsibilities
We are looking for technicians to apply their technical skills in a fast-paced environment. Having a working knowledge of server hardware and mechanical/electrical infrastructure at a large-scale datacenter is vital to this role. This position will work to resolve and diagnose server issues, escalate issues, and work with remote teams. Additionally, this role will work within the server rack lifecycle process with a focus on helping buildout computing and storage environments. Solid communication skills are a requirement for this role. This person should enjoy working in a fast-paced environment where adaptability and flexibility are key to their success. Having the ability to work independently and also within teams. The candidate should also have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair. Responsibilities:
Work within a ticketing system in support for the server fleet.
Be the first point of contact for break-fix technicians.
Prioritize ticketing queues and work to resolve escalations.
Perform power cycles, troubleshooting, and replace failed components.
Physically assist in moving and installing equipment.
Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
Have a strong desire and capability to learn, grow, and develop new skills.
Participate in an on-call rotation.
Establish strong working relationships with various internal teams and external partners.
Assist with inventory and asset management.
Qualifications
Minimum Qualifications:
College/Technician Degree or equivalent professional experience/certification in Engineering.
Knowledge of Linux and server hardware repairs.
Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
At least three years of experience supporting IT equipment or related technology. Preferred Qualifications:
Prior experience in large scale datacenters.
Basic working knowledge of Mechanical and Electrical infrastructure.
Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91119969
- Position Id: 237e906542484911b1615800035adeda
- Posted 1 day ago
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