Job Title: ITSM Developer
Location: Washington, D.C. or Wilmington, DE (Remote)
Duration: 12+ Months
Note: Remote - Quarterly travel required for PI Planning (Washington, D.C. or Wilmington, DE).
Required Skills:
We are seeking a highly skilled ITSM Developer who can serve as a strategic partner between business stakeholders and technology teams. This role combines Business Analysis, Process Improvement, Service Management Consulting, ServiceNow Development, and AI Enablement through Now Assist.
The successful candidate will be responsible for gathering and documenting requirements, analyzing and improving business processes, designing scalable solutions, configuring and developing within ServiceNow, and driving adoption of ITSM Pro, Now Assist, Automation, and Enterprise Service Management capabilities.
This individual will help transform ServiceNow into the enterprise service delivery engine by improving employee experiences, increasing operational efficiency, and leveraging AI to automate and streamline service management processes.
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected undeAr federal, state, or applicable local law.
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