Resource Manager - IT Service Delivery

Remote in Billerica, MA, US • Posted 11 hours ago • Updated 11 hours ago

Full Time

On-site

USD $85,000.00 - 115,000.00 per year

Fitment

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Job Details

Skills

IT Service Management
Organized
Managed Services
Resource Planning
Capacity Management
Collaboration
Onboarding
Operational Excellence
Dashboard
Real-time
Inventory
Contingency Plan
Communication
Accountability
Recruiting
Resource Management
Workforce Planning
Professional Services
Management
Multitasking
IT Infrastructure
Virtualization
Cloud Computing
Forecasting
PMO
Sales
Finance
Leadership
Analytical Skill
Reporting

Summary

ClearBridge Technology Group is seeking an experienced, highly organized Resource Manager to support our rapidly growing Client Solutions Group. This remote role will serve as a critical operational partner to a distributed field organization of 150+ professionals, including Program/Project Managers, Architects, and Senior Consultants supporting VCF and broader infrastructure initiatives.

The ideal candidate thrives in fast-paced environments, excels at multitasking, and has a proven track record managing large remote workforces - ideally within IT infrastructure professional, consulting, or managed services organizations.

This is a high-visibility role requiring strong collaboration with Practice/Delivery Leadership, Sales, PMO, and Finance to ensure optimal workforce alignment, utilization, and delivery success.

Key Responsibilities
Resource Planning & Allocation

Manage allocation and deployment of 150+ remote field resources across multiple concurrent professional services projects/engagements
Balance competing priorities while maintaining high practice utilization and delivery quality
Align skill sets, certifications, and experience levels to project requirements
Rapidly adjust assignments in response to shifting client demands
Proactively identify capacity gaps, skills shortages, and allocation risks

Workforce Forecasting & Capacity Management

Build and maintain rolling 30/60/90+ day resource forecasts
Develop scalable workforce planning models to support growth
Provide executive-level reporting on utilization, bench, and staffing trends
Support headcount planning aligned to projected sales pipeline and infrastructure demand
Cross-Functional Collaboration
Partner with Sales and Delivery Leadership during pre-sales cycles to validate delivery feasibility and staffing strategy
Work closely with PMO and Program leaders to anticipate staffing needs across complex infrastructure programs
Coordinate with Talent Acquisition on hiring priorities and ramp timelines
Assist with onboarding and integration planning for new hires

Operational Excellence

Implement and continuously refine resource management processes and tools
Develop standardized dashboards for real-time visibility into allocation and capacity
Maintain comprehensive skills inventory across PMs, Architects, and Consultants
Establish contingency planning frameworks for demand volatility
Remote Workforce Leadership Support
Support leadership of a large, distributed remote workforce
Resolve allocation conflicts and priority escalations
Maintain strong communication rhythms across field teams and corporate leadership
Promote accountability and transparency in staffing decisions

Required Qualifications

5+ years of experience in Resource Management, Workforce Planning, or Delivery Operations within a Professional Services or Consulting environment
Proven experience managing large remote workforces (100+ distributed technical professionals)
Demonstrated ability to multitask effectively across high-volume, fast-moving priorities
Strong background in IT Infrastructure, Virtualization, or Cloud delivery organizations
Advanced understanding of utilization metrics, revenue forecasting, and margin impact
Experience collaborating with PMO, Sales, Finance, and Delivery leadership
Strong analytical skills with advanced reporting capabilities

Salary: $85K-$115K + 10% bonus

The posted range is an estimate, the actual compensation offer will be based on the candidate's experience, skills, qualifications and will be in line with internal equity.

We offer an excellent benefits package

ClearBridge is an Equal Opportunity Employer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121117
Position Id: 18702
Posted 11 hours ago

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Resource Manager - IT Service Delivery

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