AI Solutions Engineer (Microsoft Dynamics Contact Center)

  • Posted 22 hours ago | Updated 22 hours ago

Overview

Remote
80 - 100
Contract - Independent
Contract - W2
Contract - 5 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

AI Solutions Engineering
Microsoft Dynamics Contact Center
Microsoft Dynamics 365 CRM
Copilot Studio
Azure AI Services
Virtual Assistants (Voice & Chat)
Conversational AI
Natural Language Processing (NLP)
Machine Learning (ML)
Python
TensorFlow
PyTorch
spaCy
Hugging Face
NLTK
Speech-to-Text
Voice AI
Intelligent Routing
Sentiment Analysis
Omnichannel Contact Center
Customer Journey Analytics
Personalization Engines
Cloud Computing (Azure)
AI Model Deployment
AI Model Monitoring & Optimization
Predictive Analytics
Real-Time Data Processing
Kafka
Apache Spark
Systems Integration
API Integration
CRM Integration
Website & Mobile App Integration
Data Analysis
Automation Design
Enterprise Systems
Technical Documentation
Functional Documentation
Solution Design
Test Plans & Test Scripts
Impact Analysis
ITIL
ITSM
SAP Enterprise Solutions
Stakeholder Management
Cross-Functional Collaboration
Agile / Project Team Leadership

Job Details

Position Description:

Client: Public Sector Client

Job Title: AI Solutions Engineer (Microsoft Dynamics Contact Center)

Location: Harrisburg, PA

Duration: 5+ Months

 

Work Mode: Remote

 

Interview Mode: MS Teams

 

Experience Level: 10+ Years

 

Required Qualifications

·       Bachelor’s or master’s degree in computer science, Artificial Intelligence, Data Science, or related field.

·       5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.

·       Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).

·       Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).

·       Hands-on experience in Microsoft Dynamics Contact Center solution, creating voice bot and chatbot using Copilot Studio and other Azure AI services.

·       Experience with cloud platforms (Azure) and deploying AI models in production.

 Preferred Qualifications

·       Experience with voice AI and speech-to-text technologies.

·       Knowledge of customer journey analytics and personalization engines.

·       Understanding of omnichannel retail strategies and customer behavior.

·       Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).

·       Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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