Remote
This Principal Specialist will be focused in the SAP Global Trade Services (GTS) area: developing, designing, training, and supporting the following:
Extensive understanding and configuration experience in SAP GTS Compliance and Customs Management including sanctioned parties lists (SPL), legal regulations, licensing, classifications and tariff schemes. Needs to understand BAPI s, function modules, and SAP/GTS tables to provide solutions for GTS issues and enhancements.
Primary Responsibilities: The person responsible will contribute as a key resource supporting both production and implementation tasks/activities. The resource will be responsible for reviewing, analyzing, planning, developing, testing, documenting, and implementing processes within a variety of business units.
- Troubleshoot and perform basic debugging of SAP programs to solve application or configuration issues.
- Requirements gathering, SAP design development, data mapping and conversion; including writing of functional specifications, system configuration, unit & integration testing
- Development of training materials and test scripts, go-live activation and ongoing user support
- Create and implement management changes associated with business process redesign
- Lead business transformation for redefining processes and capturing requirements
- Troubleshoot common day-to-day issues while working with the business stakeholders through resolution to ensure the agreed to SLA s are met with quality
- Maintains active communication with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality
- Manages multiple priorities in parallel
- When applicable, act as a liaison between the business, DT threads, and company leadership utilizing the Major Incident Management process during SAP outages and large work stoppage situations
Basic Qualifications:
- GTS experience is a must; GTS e4H experience is a plus
- A university degree or equivalent experience and minimum 5 years prior relevant experience, or an advanced degree in a related field and minimum 3 years experience
- Strong verbal and written communication skills
- Ability to work in a virtual team environment with peers, business partners, and end users
- Ability to communicate effectively with technical and non-technical customers, peers, and team members
- Must be highly organized and able to manage multiple customers, business partners, and business priorities
- Ability to lead in a fast-moving, high-pressure software development and deployment environment
- Experience/knowledge working in the Aerospace & Defense industry is a plus
- Experience with GTS compliance processes in a highly regulated industry with a proven track record demonstrating the ability to adapt and use technology to meet business process needs
Preferred Experience: Experience with GTS e4H, SAP ChaRM, MS O365 products, Service Now, Microsoft Teams, knowledge of SAP O2C and S2P processes
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