Dynamics 365 CRM Functional Consultant

Hybrid in Troy, MI, US • Posted 4 hours ago • Updated 4 hours ago
Full Time
Hybrid
$120,000 - $130,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • D365
  • CRM
  • Functional

Summary

Position - Dynamics 365 CRM Functional Consultant

Location: -Troy, MI - 3 days onsite

Type of hire:- FTE

Role Summary

  • The Functional Consultant translates business processes into D365 CE configurations, focusing on case management, workflows, SLAs, queues, and business rules.

Key Responsibilities

  • Lead end-to-end implementation of D365 CE (CRM) projects
  • Engage with business stakeholders to gather, analyze, and document requirements
  • Conduct workshops, gap analysis, and fitment sessions
  • Translate business requirements into functional specifications and solution designs
  • Configure OOTB D365 modules (Customer Service, Case Management, Sales)
  • Collaborate with technical teams for customizations, integrations, and data migration
  • Support UAT, training, go-live and change management activities
  • Ensure best practices and adherence to Microsoft standards

Skills & Experience

  • 9 12 years of D365 CE Functional experience
  • Strong domain knowledge in Customer Service / Case Management
  • Hands-on experience in D365 CE and Power Platform configuration
  • Ability to map SOP-driven processes into CRM flows
  • Strong documentation and stakeholder communication skills
  • Good to Have : Microsoft certifications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114281
  • Position Id: 8938682
  • Posted 4 hours ago
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