Job Details
Job Title: Bilingual Korean Tier 2 IT Support Specialist
Client: Korean IT Services and IT Consulting
Working Location: Washington, DC
Working Style: Onsite
Employment Type: 1-year Contract / W-2
Salary: Up to $30/hour (DOE)
Benefit: 401KMatch but no Insurance
Visa Support: No
Working Hours: 9:00 AM-6:00 PM
Language: English and Korean (bilingual required)
Position Overview
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
Key Responsibilities
- Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
- Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
- Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
- Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
- Perform employee onboarding and offboarding and manage user access rights.
- Provide onsite and after-hours VIP support for executives and urgent cases.
- Document incidents and resolutions in ticketing or service-management systems.
- Assist with software deployment, patching, and system updates.
- Identify recurring issues and recommend long-term solutions and process improvements.
- Ensure compliance with applicable IT security policies and procedures.
The Right Candidate Will Possess
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
Required Qualifications & Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least five years of hands-on IT support experience in an enterprise environment.
- Korean and English bilingual proficiency.
- Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
- Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
- Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
- Strong written and verbal communication skills.
- Ability to prioritize and manage multiple assignments.
Preferred Qualifications
- CompTIA A+, Network+, Microsoft, or comparable certification.
- Experience supporting IT service-desk environments with more than 500 end users.
- Experience with VDI and macOS support.
- Working knowledge of ITIL practices.
- Basic PowerShell scripting experience.
- Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
- Experience with mobile-device or enterprise-mobility management.
- Experience with Windows Deployment Services and disk imaging or cloning tools.
Important Notice
Beware of scams: Cinter Technology will never contact candidates from an email address ending in cintertechnology.work. Any such email is fraudulent.
No C2C: We do not accept Corp-to-Corp arrangements for this position.
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