Location: New Brunswick, NJ
Salary: $210,000.00 USD Annually - $240,000.00 USD Annually
ServiceNow AMS Lead Architect
403429
New Brunswick, NJ (J&J)
$210K
Solution Architecture: Lead the design and implementation of ServiceNow solutions, including - HRSD, Legal, S2P modules, and other ServiceNow applications in a managed services / AMS model
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow AMS/Support work.
Integration Support: Manage all the integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to AMS support teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and Support playbooks/ guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Roles & Responsibilities
Key Responsibilities:
Drive the end-to-end AMS Support of ServiceNow HRSD (HR Service Delivery), LSD (Legal Service Delivery ) , Source to Pay modules, ensuring timely execution of project deliverables.
Experience with ServiceNow modules HRSD (HR Service Delivery), LSD (Legal Service Delivery ) , Source to Pay modules
Design HRSD, LSD, S2P solutions that align with business goals and scalability requirements. Translate business requirements into technical specifications and provide architectural blueprints for implementation.
Help HRSD, LSD, S2P projects through discovery, design, build, test, and deployment activities.
Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems
Generic Managerial Skills:
Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational levels.
Exceptional communication skills for explaining complex technical concepts to both technical and non-technical audiences.
Proven ability to tr anslate business requirements into technical solutions.
Problem-solving skills with the ability to think strategically and innovate.
Experience in examining and re-engineering business processes.
Customer-focused approach to work, with ability to interpret and address complex requirements.
Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
Experience with ServiceNow integrations with third-party systems.
Experience with ITIL principles and best practices.
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- Dice Id: cxjudgpa
- Position Id: 1125126
- Posted 6 hours ago
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