Tech Writer (Content Development)

Job#: 3021723

Job Description:

Site: Headquarters (HDQ)

Business Unit: Digital Comms & Engagement

Description: Location - HDQ/Hybrid only

Documentation Specialist III

Description

To support the company by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades, software implementations, and other organizational projects to support the development and maintenance of intranet based manuals and company systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

Responsibilities

Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

Collaborate with project team members to ensure alignment with departmental efforts

Lead conduction of research and preparation of reference material

Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

Ensure effective management of projects from inception through implementation

Identify, communicate and resolve technical, tactical and operational project issues and risks

Interview business owners to determine task objectives, requirements and needs including complex intranet resources

Maintain documentation library to ensure currency of processes

Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise

Participate on cross-functional training team to establish and maintain a community of practice

Provide training to end user in the use of electronic manuals and reference material

Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps

Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

Administer and Develop eNet content

Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Lead

Ensure clear, concise and effective communication of material

Interact with various sub-teams to determine user requirements and specifications

Lead, guide and mentor less experienced staff

Manage client expectations up to and including all executive level leader

Recommend strategy for communications

Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

Write online reference material, instructions and communications

Act as supervisor/manager in the incumbent's absence

Perform other duties as assigned

Qualifications

Ability to compile, organize and present information clearly and concisely

Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support

Extensive experience in composing correspondence that adheres to grammar and company writing style and standards

Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals

Extensive experience in researching, compiling, and documenting data, business processes, and workflow

Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects

Significant experience in work which displays increasing levels of responsibility and/or authority

Significant experience in working with all levels of staff, management, stakeholders, vendors

Advanced knowledge of change management principles and practices

Expert knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

Advanced leading or managing multiple technical projects/tasks/teams

Desired - Working knowledge of Microsoft project and project management tools

Advanced skill analyzing and organizing problems or work processes for technical solutions

Advanced skill identifying and analyzing business requirements and recommending solutions

Expert skill capturing and translating processes and requirements into easily understood terms

Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and

regulations

Expert skill researching and analyzing data, processes and trends

Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Desired - Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.