Desktop Support Technician

Experience:3-5Years

Work Location: Irvine CA and Fort worth TX.(onsite position from Day 1)

Work Mode: Onsite – 5 Days a Week Work from Office (mandatory)

Job Summary

The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

Essential Duties

• Resolve Service Desk incidents and requests within SLA
  
• Provide face‑to‑face and virtual end user support
  
• Deploy systems, equipment, applications, and updates
  
• Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects
  
• Manage hardware inventory and coordinate replacements
  
• Support telephony, video conferencing, and breakroom equipment.
  
• Maintain documentation and knowledge base articles
  
• Provide end user training as needed
  
• Maintain AD/Entra ID profiles, groups, and access provisioning
  
• Identify automation opportunities to improve support operations
  

Required Experience

• 3–5+ years as a Desktop Support Technician
  
• Experience supporting 300–500+ user environments
  
• 2+ years hardware troubleshooting in manufacturing (preferred: medical device)
  
• 2+ years Active Directory maintenance
  
• Experience supporting executives and VIPs
  
• Hands‑on support for Windows 10/11 and macOS
  

Skills & Certifications

• CompTIA A+ or MCDST preferred
  
• Bachelor’s degree in a technical discipline required
  
• Strong analytical and problem‑solving skills
  
• Excellent communication and customer service skills
  
• Adaptability and willingness to learn evolving technologies
  

Technical Skills

• OS: Windows 10/11, macOS, basic Linux
  
• Suites: O365, SharePoint, G Suite, Exchange
  
• Endpoint tools: Intune, JAMF, SCCM, NinjaOne
  
• Identity: AD, Azure AD
  
• Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
  
• Ticketing: ServiceNow, Jira Service Management
  
• Hardware: PC/Mac, mobile devices, peripherals.