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Service Desk Technician

Cheswick, PA, US • Posted 9 hours ago • Updated 9 hours ago

Contract W2

1 Year

On-site

$20 - $25/hr

INSPYR Solutions

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

ACTIVE DIRECTORY
HELPDESK
HELP DESK
TROUBLESHOOTING
TROUBLESHOOT
MICROSOFT

Summary

Service Desk Technician - Level 2
Contract Opportunity
Location: Cheswick, PA 15024
Work Authorization:

Job Description:
The Service Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Major Accountabilities / Deliverables

Field incoming help requests from end users in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.

Requirements:

2+ years of experience in a help desk or technical support role within an enterprise environment
Solid comprehension of active directory
Proficient in Microsoft Office Suite programs
A master at troubleshooting complex problems
Good people skills over the phone, email and in person
Diligent and comprehensive note taker

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-157781
Posted 9 hours ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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