Level I Support Analyst for Premier National Organization
We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.
This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.
Training will be provided. Prior IT experience or certifications is helpful but not required.
Location: On-Site Fargo, North Dakota Area
Position Type: Full-Time Contract (Potential for Direct Hire)
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Position Overview
The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.
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Key Responsibilities
Provide Level I technical support for desktops, laptops, and mobile devices
Troubleshoot Microsoft Windows operating system and Microsoft Office issues
Perform Active Directory password resets and basic account management
Support Android and Apple mobile devices
Resolve network connectivity and basic VPN issues
Document incidents and resolutions in the ticketing system
Escalate complex issues to higher-level support teams as needed
Deliver exceptional customer service with patience and professionalism
Qualifications
Basic understanding of Microsoft Windows environments
Familiarity with mobile devices (Android and Apple)
Ability to troubleshoot basic connectivity issues
Strong communication and customer service skills
Dependable, punctual, and consistent work ethic
Positive attitude and willingness to learn
A positive, team-oriented mindset
A genuine interest in technology and problem-solving
Preferred but Not Required:
Prior help desk or IT support experience
Exposure to Active Directory
Entry-level IT certifications (CompTIA A+, etc.)
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