PeopleSoft Service Delivery Manager ,Remote

Remote • Posted 11 hours ago • Updated 9 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SLA management
  • technical
  • functional

Summary

Key Responsibilities

Service Delivery Oversight

  • Manage delivery of end-to-end PeopleSoft managed services for assigned accounts
  • Lead a team of PeopleSoft analysts and developers across functional and technical domains
  • Monitor incident queues, prioritize tickets, and ensure timely resolution of service requests
  • Enforce SLA compliance and initiate corrective actions where needed
  • Oversee work demand and capacity planning to meet operational requirements

Client Engagement & Governance

  • Conduct regular customer meetings and quarterly business reviews (QBRs)
  • Address and resolve customer escalations with appropriate oversight and urgency
  • Maintain customer satisfaction through proactive updates and responsive communication
  • Understand client s business calendar and align team focus accordingly

Team Leadership & Mentorship

  • Provide functional and technical guidance to team members
  • Ensure consistent ticket documentation and quality communication with customers
  • Mentor and support team members in daily operations and long-term growth

Required Skills & Experience

  • 15+ years of PeopleSoft experience
  • 7+ years of managing PeopleSoft production support services
  • Proven expertise in SLA management and service delivery governance
  • Experience leading multidisciplinary technical and functional teams
  • Strong client relationship management and escalation handling skills

Preferred Skills

  • Experience delivering strategic managed services in PeopleSoft environments
  • Familiarity with business-critical event support such as financial close cycles
  • Skilled in conducting governance reviews and QBR presentations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114195
  • Position Id: 9025210
  • Posted 11 hours ago
Contact the job poster
Sandhya Rani Pirisingila

Sandhya Rani Pirisingila

ERPA Recruiter @ ERPA
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