IT Support Supervisor

Birmingham, AL, US • Posted 18 days ago • Updated 11 hours ago

Contract W2

On-site

$30 - $36/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Functional Management
People Management
Decision-making
Microsoft Windows
Network Design
Performance Improvement
Documentation
Windows PowerShell
PsExec
Asset Management
Network+
Security+
Microsoft SharePoint
Microsoft SCCM
IOS Development
Android
Mobile Device Management
Master Data Management
Workflow
Recruiting
Confluence
Collaboration
IT Infrastructure
Distribution
Leadership
Proprietary Software
Cloud Computing
Network Security
Active Directory
Audiovisual
AV
Reporting
Microsoft Excel
Microsoft Power BI
ServiceNow
Management
Onboarding
Technical Support

Summary

The onsite IT Support Supervisor oversees daily workflow for, and the functional management of a diverse team of 20+ onsite and remote IT professionals charged with supporting 10k+ users and 40k+ endpoints across North America. The ideal candidate will demonstrate strong people management skills, a data-driven approach to decision-making, and the ability to coordinate and prioritize multiple tasks in a fast-paced, quality driven and deadline sensitive environment.

Contract Duration: 6 months + to possible perm

Required Skills & Experience

Bachelor's degree or equivalent experience
5+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, and demonstrated ability to triage and successfully troubleshoot a wide variety of complex, multi-layer IT issues.
3+ years of leadership experience with primary responsibility for multiple direct reports and the performance, improvement, and results of a defined business unit. Candidate should be purposeful in soliciting for and providing feedback and confident in their ability to set goals, establish, maintain, and monitor relevant metrics, define benchmarks for success and leverage all the above to identify and capitalize on opportunities for improvement in process and performance.
The ability to tackle and turn data into actionable information and metrics generation, monitoring, management and reporting via Excel, PowerBi, and/or ServiceNow are highly regarded skill sets for this position.
Proven ability to operate as primary escalation point for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact, prioritize, and proactively marshal resources accordingly to ensure the demands of IT support from the field are met.
Ability to digest, understand, apply, build documentation for, and quickly communicate new technical concepts in a way that minimizes impact on the field and builds depth at position across IT support team.
Ability to recognize, analyze, and question established methods and process in a productive way and a willingness to work with leadership in seeking alternatives to those which no longer serve.
Experience with PowerShell, PSExec and enterprise level asset management highly regarded.

Desired Skills & Experience

IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
Experience with Active Directory, SharePoint, SCCM, AV tech, iOS, Android and Intune MDM a plus.

What You Will Be Doing
Daily Responsibilities

Manage workflow and staffing levels across multiple shifts to ensure adequate coverage and promote optimal response time to reported IT issues and requests
Build, monitor, report and leverage metrics to gauge individual and team performance, identify opportunities for improvement and, ultimately, the distance between IT Support and the strategic goals that support the long-term growth strategy of the business using tools like Excel, PowerBi, Confluence, Power Platform and ServiceNow.
Collaborate with IT infrastructure and escalation teams, branch and distribution center staff, business and corporate leadership, vendors, and contractors to troubleshoot and resolve complex, multi-layer IT issues involving proprietary software, cloud and on-premises infrastructure, networking, security, Active Directory, AV systems, and automation tools.
Take ownership of, provide direction for and leverage deep technical and proprietary, institutional knowledge to prioritize efforts of the IT Support team
Build, monitor, report and leverage metrics to gauge individual and team performance and turn large data sets into concise, actionable information using Excel, PowerBi, and / or ServiceNow
Develop, implement and manage the onboarding and continuing education of IT Support staff for the purpose of building depth at critical positions and enhancing overall team capability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 865570
Posted 18 days ago

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IT Support Supervisor

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