Job Description:
We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry to provide technical assistance for JD Edwards EnterpriseOne, troubleshooting issues within the manufacturing modules.
This includes Level 2 and Level 3 application support for users, onboarding and offboarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role would also involve helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.
Location: USA
Working remotely from within the USA is possible
Mandatory Requirements:
ship without any dual citizenship and performing work being based within the USA mandatory due to ITAR regulations.
Key responsibilities:
- Troubleshooting: Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
- Incident management: Log, track, and escalate tickets, ensuring issues are resolved within service level agreements SLAs.
- Root cause analysis: Perform root cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
- Application support: Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
- Handling User onboarding and offboarding tickets for JDE
- Collaboration: Work with cross functional teams, including development and business users, to understand requirements and address system problems.
- Documentation: Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
- Monitoring: Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.
- Development and Maintenance: Assist in developing, testing, and deploying customizations for manufacturing-specific JDE modules, such as Work Order Processing and Shop Floor Management.
- Technical Support: Troubleshoot and resolve issues in production, such as those related to work orders, inventory, or bill of materials BOMs.
- Requirements and Design: Collaborate with business analysts to understand manufacturing needs and help prepare technical specifications and design documents.
- Collaboration: Work closely with senior developers and other team members to ensure JDE solutions align with business requirements and best practices.
- Testing: Support the design and execution of various tests, including unit testing, user acceptance testing (UAT), and integration testing.
- Documentation: Contribute to the creation and maintenance of technical documentation for system designs, processes, and procedures.
- Integration: Assist with data migration and integration tasks between JDE and other enterprise systems, such as MES (Manufacturing Execution System).
Required skills and qualifications
- A bachelor's degree in a related field like computer science, information technology, or engineering.
- 1 3 years experience and familiarity with JD Edwards EnterpriseOne, familiarity in its manufacturing modules would be a plus.
- Familiarity with PL/SQL
- Problem-solving: Excellent analytical and problem-solving skills to identify root causes and fix issues.
- Communication: Strong verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Ability to collaborate with and communicate effectively with technical and non-technical staff.
- Experience with troubleshooting, root cause analysis, and implementing solutions.
- Knowledge of software support methodologies and bug tracking tools
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